The Shops at 5807 — Local services in Richmond

I went in today to make a purchase and wasn't greeted - wasn't even acknowledged as a matter of face. Everyone else who entered the store while I was there was. I stood at the counter for several minutes with my purchases before one of two employees looked at me. I told her I was ready to check out and she walked over. She asked "how am I wrapping these"? I explained they were being mailed and asked if it would be too much trouble to wrap them seperately. She rang me up and didn't hand me my credit card - she set it down on the counter when she was done with it and walked over to my purchases to wrap them. While wrapping them she looked at her co-worker and said, "teach me how to say no. NO NO NO" as though she should have said no about wrapping my purchases. She handed them to me and then asked if that was ok.

I understand that I may not look like the "regular" customers who shop in the West End, but I don't think it's too much to ask for equal service regardless of what you look like or how much money you are spending. Very...

PLEASE BEWARE!! So disappointed to have to write this bad review. I purchased a shirt for my husband for Christmas that he didnt care for. I attempted to return/exchange the shirt a couple of days after the date stamped on the receipt. I was a few days late returning because the city was basically closed down the week before because of snowstorms and no water. The Shops at 5807 were even closed! I explained this to the lady helping me and she said she totally understand and no problem. Then another lady at the front desk stopped her and said NO sternly. I worked and managed retail for years and never would treat a customer like this. They could have made an exception. Really sad and poor customer service. Just be careful with this stores return policy! It is extremely strict. Refunds are only available within 5 days and store credit...

Absolutely love this place! I've shopped here for years but our experience yesterday was worth sharing. I took my mom out for her first shopping trip post a major surgery. It was the first pretty spring day so everyone was out and the store was packed. Despite the crowds, the owner treated us like we were the only people in the store. Never frazzled, going out of her way to help us find items that we were looking for and making calls to other locations to track down a shirt that my mom wanted. The service that we had yesterday will keep us coming back for years to come! Kudos to you all...