VCU Health Center for Sleep Medicine — Local services in Richmond

Do NOT go to this sleep center and do NOT transfer your care here. From the beginning of my partner’s time at this place, their doctor has brought up extensive barriers for treatment for no reason, delaying prescribing my partner their medication for MONTHS. My PARTNER has been the one keeping them on top of their work, calling them every day in order to get their medication. The staff told my partner to put their at home sleep test on incorrectly, resulting in an inconclusive test. After 2 inconclusive tests, the office has an insane policy of forcing you to wait multiple weeks to get an in lab test scheduled, despite my partner having an intensive sleep study on record, that stated they do not have the condition that this office believes they have that enable them to deny my partner their medication. My partner has been on Xyrem for over a year, and their quality of life increased exponentially from 2 years of literally not getting any sleep due to narcolepsy. This office has absolutely no problem denying their patient, whom it is THEIR duty to protect, medication that they need to live. I am absolutely livid at this office, and am glad my partner has been the one on the phone with them, because I have actually been losing my mind thinking about how this office can deny someone their LIFE and smile in their face about it. ZERO stars. I wish I could file a malpractice suit. And if someone from the office sees and replies to this, don’t waste my time with “oh no! we’re so sorry to hear this! how can we make it better?” You can do your jobs and ensure your patients have the means to function without actively denying them medical care. You can empathize with your patients instead of transferring them to someone who will smile in their face and tell them that there’s nothing (except bureaucratic nonsense) they can do, when there very much is! Prescribe medication! Are you serious? I am livid, furious, and at the point where I want to actively reach out to people in this community and warn them not to waste their time and money here. zero...

Not very impressed with this facility. This was my first sleep study. I chose it because it had good reviews. After having my home study I ended up having to call several times and leave messages. I was finally able to speak with someone who still had to call me back. When I went back the doctor did not seem very confident during my visit as she gave me my results, which weren't explained to me thoroughly. As I was reading over my form the description was for a 60 year old female. I ended up having to come back to speak with the person who inputs or reads the study. Again no one contacted me I had to contact them. When I went back to get my results a second time the reason for the mix up was the birth year was put in as 58. I was born in 70. I'm still very sceptical that these are even my results. How do you miss type 58 as opposed to 70 and why was I not given a full explanation of...

Go somewhere else! It takes an act of Congress to get any answers and when you ask for help regarding short term disability and work hours because you’re so exhausted from treatment not working they deny it. The level of disrespect of a patient’s quality of life when asking for help is disgraceful. The office staff is nice but if the doctors disregard your requests for help and you’re at your wits end this place is not worth it. Seriously go somewhere else where they will actually take into account your health and actually respect you. And if there’s any follow up comment made to this by the office acting like the doctors...