KAY Jewelers — Local services in Ridgeland

I recently went in to Kay Jewelers in Northpark Mall asking for an appraisal for insurance purposes. I was informed that appraisals are not done within the store. The wedding ring and band would have to be shipped off and would not return for three to four weeks. I had previous insurance coverage on this particular set of rings before without sending it off, so I inquired further. The manager, Lainey, told me that I could get a certificate of insurance, but stated that the insurance company probably wanted an appraisal. I asked if she could simply fill out the certificates for me and I would return to the store if more is needed. The manager told me that she did not have time to do so. The store did not have customers. I felt ignored and left unsatisfied. I went to another Kay’s Jewelers nearby and received the...

WORST CREDIT ACCOUNT EXPERIENCE EVER!!!!! The fact that a company would close an account due to a $0 balance is ridiculous. You can't force people to buy something just to keep an account open. That's insane! I love the staff of the Northpark location, but Kay Jewelers will NEVER get my purchasing business again! Not even a notification of closing was sent. A letter encouraging a purchase or ANYTHING would've been more acceptable than what is claimed to be "the law" in closing a $0 balance account that affects a person's credit score! No other credit company I have dealt with has EVER closed an account of $0 balance without at least one notification! Worst credit...

I bought a ring from Kay's the last week of March. I had it sent to have it resized and to put a larger stone in it. When the ring came back it hadn't been sized and the new stone was about too fall out. I sent it back. This happened about 6 times over a 3 month period. I'm upset about the whole situation because I put 1,500 down and made 3 payments on the ring before the ring is returned and everything looks good. I suggested that they lower my payments or lower the price of the ring for all the trouble I've been through. In return they offered a 100 dollar gift card on a 6,000 dollar ring. What a slap in the face. I don't recommend...