Medical Group of NJ - Medhat M Raouf MD — Local services in Ringwood

SKYLINE MEDICAL Dr. Raouf from what I understand may be a friendly kind doctor but his staff is enough to make you sick! The lack of organization, communication, and knowledge is beyond lax! Being a patient of Dr. Raouf for 12 years you would think the staff had basic knowledge of the patient! We dropped off on Friday at 9am a copy of an emergency letter that required the doctor’s signature for government purposes. The government requiring the letter by 5pm that day – (government made this request on Thursday at 4:45pm) …. Details of necessity were completely explained to the staff on Friday morning! The fact that this letter would change the life of a special needs adult was fully emphasized!!! This letter was basically to confirm for government that this young lady has been challenged her entire life! Throughout the day on Friday we visited the office to inquire on the progress of the required signature. Nothing! They would call when ready! As of Monday morning at 9am when we arrived they were clueless and had done nothing with the letter – once again we explained the importance of the letter – Following that we waited in the office for over one hour - the covering doctor even had the nerve to come out and explain the protocol of the office and that it takes 48 hours – maybe if she checked with her office staff she would have known she had this request in her office for over 48 hours!!!! As the letter was handed to us 1 hour and 13 minutes later (after a comedy of errors) the office staff member had the nerve to comment ”doing this one a favor and she is yelling at me” ….. At this point we took the letter and replied now in a loud tone …. “no one has yelled as you and as far as a favor this is your job that you are getting paid for!” Skyline medical …..THUMBS DOWN!!!!! P.S. – The letter containing 12 sentences they had to re-typed on doctors letterhead was copied wrong …. The dates of this young lady being a patient of the practice was off by...

Dr Raouf has beeen my doctor for 7 years. he knows me inside and out,he use to be caring loving compassionate and helpful. he lost it all. he is nasty..talks over you..downgrades your symptoms..he literally took me out of the room in front of 3 nurses to fill my prescriptions...I have bad anxiety bipolar and depression...when I was trying to explain to him that my insurance needed an approval for one of my meds,he said..I don't have to do anything..he said working with you and your insurance is torture. I started to cry..he said what are you crying for..I said you are making me nervous..FOR WHAT He says as he kept his back toward me..I said your asking me questions with attitude that I can't think strait. he says ok,,when your brain comes down you call me ok...he had told me on Fri in a televisit to make this appt cuz he believes i need a rumatoid doc for fibromyalgi..I asked for the number again..he says, forget all my recommendations and I definitely don't remember saying that...I almost fell on the floor in shock. I left that day and in a huff and he told me to leave and find another doctor. he is old and tired and cranky. he needs to retire. he will do no good for anyone like...

Been w/ Dr Raouf for 20+ yrs. He has a great personality with his patients & has always given me great medical care & works well with any other Dr's you have so everyone stays in the loop. He genuinely seems to love doing his job and interacting with his pts, he takes his time, doesn't rush your appt, hears you out what you need to talk with him about.. The staff is just as nice & accommodating. I would highly recommend him to family, friends, ANYONE. I have the utmost respect for him and his staff, you do develop a great Pt/Dr relationship when you've been a pt for as long as I've been going to his practice... He's my favorite Dr's I've ever seen, EVER!!! Hope he stays in practice for many more years to come. Love my...