MARTIN'S — Local services in Rising Sun

More glitches: I visited Martin's a few days ago and found the egg section nearly empty. I was able to get one dozen that day. Back today to find the egg section completely empty. Arriving home I discovered the two bagels I purchased from the bakery were not in my bags, although they were on my receipt. First item through the checkout, so I assume they likely went with the customer ahead of me. Cashier should've ensured the orders were separated. The drive back in to Martin's cost me more in gas alone (not to mention time) than the two bagels cost. Customer service "graciously" allowed me to replace them at no cost (they cost 70¢ each). While there, I asked if there was a reason the egg section was empty. She stated they had not received their shipment. I suggested a sign would be helpful to the customers who are walking up to find it empty. This store needs some serious improvement in the customer service area, including the checkout people. I think it will be worth it in time and decreased frustration for me to shop elsewhere, even when that means driving to Oxford or Aberdeen. If there were any competition in Rising Sun, this store would lose so much business.

Update: About 10 days later I shopped here again. I checked on the natural peanut butter I had purchased and later found it was past the "USE BY" (not sell by) date. This time the top jar had a future "use by" date. The jar underneath it had the same outdated USE BY date as the one I had purchased more than a week earlier. I reported it AGAIN to customer service. I returned the original outdated jar and received a refund. This was a $9 jar of natural peanut butter!! Unbelievable.

Original: Not my favorite grocery store, but options are limited in this area. Some employees are nice and helpful; others are rude and nasty. Difficult to find items and employees can't always help. Outdated items found, so look for expiration dates on everything (didn't think I needed to check dates on peanut butter, but I should've). Coupons loaded onto app sometimes disappear or don't work; hard to tell if I really got the coupon discounts I expected because they are poorly identified on...

I placed a catering order through the deli a week in advance so that I was able to pay online & make the process easier but it turned out to be the exact opposite. On Friday I received a phone call then a text stating they had received my order but it didn’t not list any of the items that I had ordered so they needed me to provide them with that information. I responded back to the text with a screenshot of my exact order & received a reply back that they had my order. When my husband picked up the order Sunday morning he was handed a receipt that had the correct total I paid but the items they listed did not equal my total, they left off a large fruit tray & a large veggie tray totaling almost $80 but I was still charged for it. I contacted the store after the party to receive a refund & finding anyone who knew what I was talking about was difficult. I was transferred from customer service to the grocery pick up department & after explaining the situation I was instructed to email them the receipt & text exchange with my screenshot. The front lead advised me to come to the store to receive a refund for the missing items & a $25 gift card for the mistake & I advised her that I would be sending my husband the next day since the order was placed under his name for pick up. When he arrived he spoke with a male manager that was less than helpful, extremely dismissive & rude. He kept stating we had already been refunded which was incorrect & then tried to hand my husband a $25 gift card & shuffle him out the door. Had I not double checked everything when it arrived to the party Martin’s would’ve gotten away with their employee completely fudging my receipt after the order was already paid for. The technology, communication between employees & customer service is all lacking & this will definitely be the LAST order I ever place...

On 11/17 I placed a deli order for ham & pepperoni. The main concern was that the pepperoni was sliced with plastic, making this a choking hazard. The second is more of an annoyance - I ordered 1lb of pepperoni and received 1/2 lb. I guess that's not too bad, since the pepperoni became quite a hassle. I also ordered 1/2lb of ham, but received 3/4 lb. I know deli weights are never exact, but being 50% off, is a bit much. I have also had other issues with this store, so instead of driving 10 minutes to get to this store, I always find myself driving an extra 15 minutes out of my way to another grocer.

Someone from the store did initially reach out about my concerns after I sent an email via the website, but despite being told I was being sent a gift card about a month ago, that follow through never happened... even after multiple follow-up attempts. My address was confirmed via phone, so that was not the issue. I did not reach out in hopes of a gift card in the first place, but more so to make the deli/store aware so that a child would not choke. The gift card was a nice gesture, but not if the follow through was not there.

I gave two stars instead of one because if I desperately need to grab one or two things, the location...