Genuine Appliance & Furniture — Local services in River View Township

Bought a BRAND NEW washer & dryer set from them, but immediately noticed something was wrong w/washer from all the loud noises it was makin from the 1st time I used it. It took 2 weeks for them to send someone out to look @it and he said it was a defect right off the assembly line, so he had to order new part & we waited another 2 weeks for them to receive the new part. The store told me they'll send someone out to my home to repair it, but it would take 4hrs!!! I have a job & can't afford to lose a day's worth of pay waiting 4hrs for my BRAND NEW washer to get repaired & the store told me I'd have to pay EXTRA for them to come pick my washer up n repair it at the store instead, so I didn't have to lose a day of pay from my work! Not only would I be charged for them to pick it up, but I'd have to come pick it up myself! They sold me a BRAND NEW defective washer, so I shouldn't have to pay ANY additional fees &charges OR have to lose a day's worth of pay to wait around for them to fix the problem! In my opinion, that's NOT good business! Therefore, I will NEVER shop...

Unbelievable warranty issues!!! I bought a $2k refrigerator with extended warranty 6 months ago. A shelf broke the week of Christmas, they ordered me a new one and told me it would be a day or two to get the new one in. I never heard from them so I stopped in a week later to check on it, the man told me holiday delay, understandable ...I call 4 times today with no answer , over 3 weeks total now, sooo I drive to the store for the third time now. When I walk in the store the man behind the counter the counter is talking to the customers sitting on mattresses about cell phones!!!? Tells me it will be a few minutes, I've been here 20, even though I had been calling all morning. It is easy to take someone's money, it is another to stand behind it and keep customers happy. All this BS over a shelf!!! I'm TERRIFIED to think about actually needing service with such incompetence over a single part!!! I am leaving the store again w/o the shelf, they tell me it now has an eta...

Went to visit this store looking for a last minute appliance that needed to be replaced ASAP. The associate who was working in this store was not very friendly initially and almost seemed as if we were bothering her by being in the store. Not only that, but she seemed to be watching every move we made and I'm not sure if there is a problem with theft or she was just gauging our interest. She explained to us that most things were on backorder and there was really nothing available for immediate delivery with a few exceptions. While she did eventually become helpful, initially her attitude is not what I would expect from anyone working retail/customer service. For that reason I am rating at 3 stars. The selection in the store is good and I would say the prices are reasonable. Needless to say we went to a big box store and found something with the same features at a lower price. Not sure if I would revisit based on...