Julio's Jewelry — Local services in Riverside Township

I have used this company for years! However, I will NEVER RETURN AGAIN! I took my wedding ring in because one of the larger diamonds were loose and a little one was missing. I went along with the suggestion of the very nice salesperson Andrea to have all the prongs tighten to secure the diamonds. When the ring was brought out from the back it was white gold...my ring is "gold" it had to be taken back in the back and dipped in gold!!! You can only imagine how I felt when I saw my ring!!! Longer story short...I left and the small diamond was not replaced and the prongs now snags on EVERYTHING! I called and spoke to the RUDE Maria who advised a week later Andrea was no longer there ( I can only imagine why) RUDE Maria continued to talk over me as I ATTEMPTED to advise her of the situation. So I visited the store and guess what? RUDE Maria said she's the owner!!! So I couldn't wait for anyone else! All the years I've done business with them I've never seen her! She was very defensive, combative and confrontational and they do not guarantee their work! This has never been the case in the past as far as my experience. It's must be the new fancier space we're suffering for! Needless to say I'll...

I come to Julio’s when I want something done ASAP. They will have your items ready for pick up in 1-2 hours normally. I came here to get my mothers old pearl earrings and pendant set cleaned and to repair a post on one of the earrings to surprise her for Mother’s Day. The same day I picked up the items the post broke off. I called to let them know no answer. I went back to Julio’s and the person who help me told me that I would have to pay again. I told that guy… I would go get repaired else where. He didn’t even bother looking at my receipt.

I went to Kay’s right across. They treated me nicer, and the prices are the same for post repairs. And they GUARANTEE their WORK!! They also offer free cleanings on silver and gold. The only difference is that you will have to wait to get your jewelry back, from the repair shop.

Faster isn’t always better....

A few months ago I took a bracelet to be sized down and they totally messed it up, it looked burnt and crooked and just veryyy sloppy, had to complain 3 times before they fixed it finally, reason I’m making this post is because my friend recently took some jewelry there too and they messed it up so bad and his stuff was very nice and expensive and now he has to pay more elsewhere to have it fixed would give zero stars if I could, sloppy work, terrible customer service, Maria ( I think that’s her name) specifically tired so hard to convince me and lie to me that my bracelet was supposed to look that sloppy because it was hand fixed but anyone with eyes could see it was sloppy and botched, if you can’t do the job that’s being asked of you simply say no instead of messsing up...