AT&T Store — Local services in Riverside

Visited this place 4x in one month (more than I would have hoped) and even spent 3 hours on the phone with customer service. All to say this:

Visited the store during the samsung trade in to get the new S24 (FEBRUARY 2024). I was told device was accepted and I was able to redeem the treade in offer. I brought in an old S9+ and was shipped the S24. When i received the S24, I came back to this store to turn in the S9+ ... agent at this store made the trade in using the wrong account (I DIDNT REALIZE THIS UNTIL NEXT BILLING CYCLE) and during trade in, he added the NEXT UP feature which results on a monthly fee of 6.99. I returned in March to get this fixed (they tried to send me away and have me return in April because "soemtimes a credit can take up to two billing cycles to show up) but i asked for the agent to review my account and for him to assure me the trade in phone was received & that's when we realized the trade in was done the incorrect account [ALL THIS while I was 8.5 months pregnant]. This agent said hed take care of it, but it needed to be done via customer service but he would take care of it for me by EOD. I gave him 24 hours, then i called customer service. To my not surprise, no one had called about my concern. I explained everything to the agent, spent 3 hours and supposedly everything was tske care of. Immediately cx what needed to be canceled, i was credited some fees, and i was told my trade in should reflect the next billing cycle.

UPDATE: The trade in was initiated Feb (superbowl weekend) today is July 5th and I am still waiting on the trade in to reflect my account. Reason why this is an INCONVENIENCE, is because ATT has had my S9+ since February, and since they received my trade in, I have been charged monthly installments for the S24. MAYBE July's billing cycle will...

I rarely take the time to write reviews, but the service I recently received at AT&T absolutely deserves recognition. From start to finish, Raquel went above and beyond to make what could have been a complicated process feel simple and stress-free. I came in to upgrade to the new iPhone 17 Pro Max, add two Apple Watch Series 11 devices, and open two additional lines on my plan — and she handled every step with professionalism, patience, and genuine care. What impressed me most was how knowledgeable and understanding she was throughout the entire process. She broke everything down clearly, explained all the options available, and made sure I understood exactly what I was signing up for. She also took extra time to go over all the discounts and promotions we qualified for, making sure we were getting the absolute best value possible. In a world where service can sometimes feel rushed or impersonal, she truly stood out by treating us like more than just customers — she treated us like people. If you’re looking for someone who is friendly, thorough, and truly committed to helping the average person navigate costs and fees, I can’t recommend Raquel enough. AT&T is lucky to have her on their team, and I’ll definitely be coming back thanks to the exceptional experience...

So where do I start? Well, let’s see like all of us. I needed a new phone except for me. I work in Alaska and I left my phone outside in -20° weather. Therefore, my phone froze like a brick of ice. I only had a series 3 Apple Watch, that was given to me as a gift for my lovely wife enter San Diego after I’ve been gone for three months I go see Noel at AT&T I said Noel AT&T I need you to hook me up and that’s exactly what he did. Boy did he ever my man had my phone looking like it was black ops with all the bells and whistles with palm grabbers so they don’t fall out of your hand which I’m extending at the moment to actually use it Clips on a magnet therefore removal, Noel knows what the hell he’s talking about and the staff they’re absolutely amazing with that being said, I will attach some pictures of the shop you guys go see them he made buying a new iPhone such a breeze, the whole back up back down back left back right he did it all I am now leaving a review on my new telephone speaking into text to type Noel. Thank you so much sir and the whole staff at AT&T whatever address cause I...