GameStop — Local services in Riverside

Ben is bad vibes. Selectively polite to some folks and flat-out rude to most. Don't know what his problem is but he is very bold and border-line bullies customers to try to sell them stuff or acts like any question you ask him is the stupidest question ever.

I try to disarm people like him with kindness, but it's like talking to a wall with a superiority complex. I've come here several times and dread any time he's there, which is almost every time. Luckily, most of what I had to do yesterday was a trade-in with another employee named Jose, who was actually very helpful and nice, but I wanted to make a purchase with my trade-in credit after I got out of line to decide what I wanted and Ben did the transaction. He asked if I wanted to buy a warranty for a controller and I said no and he said with a cocky tone, "okay, see ya in a couple months when you want to trade it in for stick drift." Mocking my decision to my face as if the product I'm buying is going to break right away--ew bro, get out of here with that. This is what quota-based service results in.

I just clicked my tongue and gave him a disapproving smile. Got out of there soon as possible after and never going back there again.

During my trade-in I wanted to trade in some switch joy-cons I wasn't using for a while but they weren't charged and Jose was trying to see a solution and asked Ben for assistance who said, clearly bothered, "Did you bring your switch? If there's no way to test them, we have to enter them as defective." If that's GameStop's policy they lost another customer if they give someone the leeway to act like a jerk to customers.

Sucks that there's no way to report employees like this to the company. Locations get avoided for employees like Ben. I sure am avoiding this place at all costs now, which might be what Ben wants, but I don't think that's how GameStop...

I was in GameStop earlier today. I wanted to buy cases of sports cards. Anyways I went in walked straight to cashier area. There was an employee on the phone with a disgruntled customer because he was being apologetic on the phone. When he finished his call, he jumped right on the computer in front of him. He had the phone on his ear I think pretending to still be on it. I’ve been waiting there for a good 5 minutes. I hadn’t even gotten the time of day from this man. So I decided to ask him if there was someone else there to help. He then stated that he has his man in the back on lunch. I thought to myself well are you going to help me? But no he just stood there doing whatever he was doing not even being smart enough to tell me “sorry I’ll be right with you or something” You know acknowledge me. So I just walked out. I’ll take my money...

These guys working here are obviously holding stock in the back claiming that there are no more cards in stock. The day of release for the Pokemon illustration card promos I arrived when they opened, the employee claimed that he had not checked to see if they got the promo cards... on the day of release your promoted product is not available?? I told the employee that I would just call later on to see if its there so I don't waste my time driving back for nothing, so I call a few hours later then this store claimed that there are no Pokemon cards in stock or found in the back. I just cannot even trust this store for anything anymore at this point and this being my only local Gamestop it makes me not want to spend my money...