Larry's Nursery — Local services in Riverside

EDIT: owner's response states they have multiple ways of communicating with customers. Too bad those don't work any better than the phone. Chats and emails and Facebook Messenger go unanswered. While I appreciate that you have a small staff, maybe you need to put something like that on your website, Facebook and Google maps so people know that they should expect no response because you are a small staff. Still no excuse for lack of communication.

Original Review; Disappointed that they don't answer their phone. It was difficult enough to find the phone number, and then once you located it, it was just a fax. Trying to call another number listed for them and it just simply gets picked up (by a person because we can hear it)and then immediately sent to fax. We don't really want to drive all the way down there if they don't have what we want. There's something very specific we are after and this nursery has been recommended by a Master Gardener friend. But it sounds like customer service for them is an issue. Too bad because I was looking forward to going there. But I'm not making a trip if they can't be bothered to answer their phone. Unfortunately it looks like I'm going to have to use Amazon. I try to support local businesses but if this is how they're going to treat their customer base, then I guess Amazon is getting...

So I bought a Hibiscus on Saturday April 12th. Repotted it On the 13th. In full sun and watered the soil before placing it in the pot it is currently in. Sunday it stated looking like it was dying. I sent the nursery a email and I was told that it like sun and moist soil which it has both. As the days has gone by it’s not looking any better with no more response from the nursery. I asked for a replacement of this $30 plant and have not gotten a response to such request . I have been going to this nursery for years with no issues BUT now I have one. See photos of plant. Response to OWNER you sure won’t have to worry about getting any more of my money I never said I watered it on The 13th I watered it the same day I replanted it twisted any way you want I know what I did and most people post negative reviews when something NEGATIVE has happened which this is the case, I have added emails sent the very next day to the nursery so if they soak them up to twice a day shouldn’t my plant have been good for less than 24hrs? Based on how many views I get on my reviews it will work its self out. Have a...

If I could give a zero I would. My husband and I were excited to see such beautiful selection of plants, but one of the employees was an absolute jerk to us. I was pushing a cart and stopped to look at a plant; he said something to me, which I didn't hear and was confused what he was saying. My husband couldn't understand him either. He then walked around my cart and said 'I guess neither one of know how to do it ' and proceeded to lift the cart over a water hose on the ground!! I wasn't ready to go over the hose and am perfectly capable of manipulating a cart over one and told him so. I told him he was rude and he didn't bother to apologize for his remarks. Beautiful plants can be found elsewhere, along with better customer service!!! We left without purchasing anything. I highly suggest someone speak to that man!!! As a note; there isn't enough room in the nursery for two carts to pass and get the hose off the ground,...