AT&T Store — Local services in Riverton

MATTHEW is DEFRAUDING people

I recently had a very frustrating experience with AT&T due to an issue with unauthorized insurance being added to my account. Matthew, an AT&T representative, added insurance to my lines without my consent. When I confronted him, he initially claimed the insurance was added automatically and wasn’t a choice. However, after visiting an AT&T corporate store, I was told that insurance can only be added with customer consent and is not automatically applied.

When I brought this to Matthew’s attention, he backtracked and admitted it was added manually. Instead of helping me resolve the issue, he told me it was my responsibility to cancel it and offered no further assistance. His dismissive attitude and lack of accountability were extremely disappointing. I shouldn’t have to jump through hoops to cancel something I never agreed to in the first place.

What’s even more concerning is that Matthew stands to make commission from adding this insurance, raising the question of whether he’s defrauding customers for personal gain. I’ve included our text messages where he contradicts himself, first saying it was automatic and later admitting it was done manually by him. AT&T needs to address these unethical practices...

Does anyone at this store like their job? Seriously? I’m writing this on behalf of my husband and brother in law.

Yesterday, my brother went with my brother in law to trade in and upgrade his phone. Immediately upon walking in, this girl (I don’t know her name) was SO rude to them and they said she acted as if she HATED her job and would’ve rather been literally anywhere else in the world.

She said they didn’t have ANY inventory in stock, but another employee went in the back and found the phone that my BIL wanted. She gave them SO much attitude and pretty much refused to help them. She made my BIL take both phones home and do the transfer by himself… at home?? It was so obvious that she didn’t want to help anyone or do her job that day. She also added insurance onto his plan without consent, so my husband removed it.

They went back today and got there at 6:45, and another employee was rude to them as well. They were closing at 7, and he was assisting someone else and said “I’ll try to get to you, but we close at 7, so…” and my BIL said that he was there to finish up a trade in, and he said “well, we close at 7, so…” So from here, they booked it to another store and made it in time, and they had a much...

Majority of people seem to lack common sense and etiquette these days. To stop by a retail outlet before they close is a prime example. Most visits can take upwards to an hour, depending if you are trying to upgrade a line or a new phone. Most people want to go home after their shift, I can understand that. Another note, they are an “authorized retailer” meaning some of their methodology isn’t as streamlined as, let’s say, a “corporate retailer”. Logically, some processes may require several extra steps to complete.

It took some time, the store was obviously busy, and for good reason. Once I was assisted, the associate took their time in asking me a plethora of questions to grasp a better understanding of my mobile plan.

She was patient, warm and attentive to my concerns, even though I was a tad agitated due to the wait.

However, their deals and others discounts which were applied to my business account were stellar, compared to what was offered to me at the corporate store.

Granted, you spend a little more time here, but they genuinely care for each of their customers and have amazing promotions. Well worth it...