Delton Lanes — Local services in Riverton

Started going here for the Thursday night pool tournaments that are advertised on the door to the bar as $5 tournaments about a month ago. Went there on 7-10-25 to play in the tournament and Rae Ann the bar manager called me over privately and said I was no longer welcome there. I ask her why and she said I was rude which was not true. While talking to her privately she could not give me even one example of me being rude, because it never happened. The previous week 7-3-25 when I played in the tournament I gave her $5 for a $2.50 small diet pepsi which I do not drink(dietary restrictions) because the week before they changed the policy saying you had to buy food or drink in addition to paying $5 for the tournament. She took the $5 for the drink and never returned with my change. When I went to the bar to ask for my change she said "she thought it was a tip" threw 2 One dollar bills on the bar and then threw the two quarters at me. I walked away leaving the change and taking the two dollars. This was extremely rude on her part. Apparently if I had given her a 100% tip I might be welcome there still. Tonight 7-10-25 they revised their food and drink rule that you now have to order $10 worth of food or drink to play in the $5 tournament. While in college a business law class I took labeled this kind of tactic as false advertising or bait and switch, where one thing is advertised and is switched for something else which costs more. The bar door saying $5 pool tournament every Thursday. The $10 food sign is behind the bar now and put on tables the night of tournament. When Rae Ann told me I was not welcome I said she was the one who was rude and that she threw my money at me. I have witnesses from the tournament who saw this happen. When she called me over privately I actually was expecting an apology from her for how she treated me the week before. I have plenty of witnesses from the tournament last week and when I was walking out today these same witnesses who were playing pool ask where I was going and when I told them Rae Ann said I was not welcome the shock on their faces was very apparent. Very sad that employees blame customers for their shortcomings and rudness. It also seems that new rules come up every week based on what Rae Ann wants. Own your own behavior and do not project it on your customers Rae Ann. With the new policy as of tonight 7-10-25 it now costs $5 for the tournament, plus $1 for each game if you lose a coin flip so that could be about $4-7 more dollars. Now with the $10 you are required to spend for food or drink and now the $5 false advertised tournament is really about $20 and of course Rae Ann rakes in the tips because she rules with an iron fist. Moral of the story. If you ask for your money back so you can leave your own designated tip it will be thrown in your face. If you ask for your own money back you will be told you are rude and be told you are not welcome there. After this happened to me I called Mark Orr the owner of the business and it went to VM. I ask him to call me back and as of 7-17-25 I have not received a call back from him. On 7-11-25 Friday I went to play pool at another location with several of the same people that play in the pool tournament at Delton on Thursdays which included the person who runs the pool tournament at Delton Lanes in Riverton and he apologized to me for what happened and said that Rae Ann was wrong and hoped that I would come back when things cooled off. I told him I was not interested in coming back with that kind of false accusation and poor customer service from the manager. He agreed with me. The other pool players playing with me yesterday, Friday said I had done nothing wrong and Rae Ann was at fault. Several of them have also decided to quit coming to the tournaments due to what happened to me. I would consider coming back if they fired Rae Ann for her false accusation and lying about me when she was the one who was rude to me. I hope Delton Lanes in RIverton does the right thing for...

Hello there. My name is Bronson Arroyo and I promise by any grammatical errors you’ll encounter from this review of mine, I can assure you, this review is not AI-generated.

I have been a local resident here in the South Jordan/Riverton community since ‘99. Delton Lanes (Riverton) has been in business for over a decade. I have met many great friends and acquaintances over the years here through the bowling leagues, through casual bowling, through the cornhole tournaments, through casual pool play, randomly in the bar or in the arcade, and also during the weekly pool tournaments. The place is family-owned/operated and has always been a local spot I know many continue to regularly enjoy. The bowling alley even lets kids bowl for FREE during the summer. Being a regular here at Delton, I can see the crowds of kids this place brings in and the joy it brings to so many, kids and adults of all ages, alike. In this area of the valley (out west), there aren’t many places to enjoy bowling or games of pool with family and friends. Delton Lanes (Riverton) is the exception to the rule. Granted, I have missed a few Thursday night pool tournaments over the years because I arrived just a little too late (20 person entry limit). I ordered a pizza and cheered my friends on from the sidelines instead. Oh well. I had a great time, either way. I remember over the years, the pool tables would occasionally take my dollar and only dispense 75 percent of the pool balls. The bartenders were always quick to address my concerns and give me one of their own dollars to feed the machine in another attempt to dispense the remaining balls. To match, on the rare occasion I have had food from the kitchen prepared not quite to my liking, the staff has always accommodated and have tried to make things right. Support your local bar/bowling alley and I know they will gladly...

We purchased a birthday party package with Delton and had package B with 2 extra guests at $20 each, for a total of $200. We were told on the phone when I paid and reserved that we would have 2 lanes for 90 minutes and laser tag.

We planned the party according to that timeframe, and parents dropped their kids off expecting to pick them up 2 hours later.

I was informed when asking what lanes we’d have that it was for 45 minutes for 2 lanes. I explained that I was told I’d have 2 lanes for 90 minutes when I reserved it, but the employee told me no, it’s 2 lanes for time totaling to 90 minutes which is 45 minutes each. Rather than make a scene at the time, I asked what it would cost just to pay for the other lane for 90 minutes.

We had to pay $60 extra to add another lane for 90 minutes. For this price we could have rented an entire party facility for 2 hours.

The single lane time clarification is not clear on Delton’s birthday party package layout, which is what they referred me to when my husband let them know about our experience. That’s not customer service, that’s telling me something I was already aware of that Delton was not clear with.

Every company has the opportunity with an upset customer to turn it into a positive experience. Instead I was told I need to read the clear package pricing online. Again, this pricing doesn’t clarify how many lanes or how it’s split up. But you’re right, it must be my fault for not understanding when it’s not there and when I clarified with the reservation employee who clearly stated I would have 2 lanes for 90 minutes.

Blaming your customer who paid you nearly $300 is a terrible way to address this. At the very least, change your flyer and learn from it....