Intermountain Health Riverton Hospital — Local services in Riverton

If I could give zero stars I would. The one star is for Carole (check in) and the security guard who helped my fiancé on 6/18 around 8/9pm.

First: I visited the emergency room on Father's Day for chest pains. During triage, the nurse was very unwelcoming. She kept rolling her eyes, rushing me through my symptoms, and did not at all have any soft skills. She didn't seem empathetic, which I think is a huge requirement in this field. I didn't want to be there on father's day just as much as she did not. I have a lot of trauma from past medical malpractice, so I expect my nurses and doctors to be kind. I don't feel this is too much to ask.

The doctor also rushed me through my symptoms. I have a lot and was trying to explain I needed help. He simply asked "so you want an xray and inhaler?" I said "i want to feel better. I don't know what will help." I don't have diagnosed asthma so I wasn't sure the inhaler would work. He came back after xray stating "it looks fine, let's get you out."

Later that evening, the chest pains took a turn for the worse. I had to be admitted to Holy Cross-Jordan Valley in which they did an xray, blood tests, Nebulizer treatment, IV non-narcotic pain med, and diagnosed a lung infection that IHC had missed. Next... you'll never believe it. 6/18, my partner had injured his back very severely. I thought, what are the chances of the staff being as terrible to him as they were to me? This was a clear emergency, so I assumed they'd treat it as such. Oh... I was so so wrong. During triage, I had asked for an ETA on a room. i was nervous, my fiance was nervous and in a lot of pain, having a panic attack. I understand it may have seemed to the triage nurse that we were trying to rush them, but i was simply trying to get a better understanding of what to expect. The nurses then took us to a room about 1min later, and told him to just hop up on the bed. Unfortunately he could not do this due to the extreme pain in his back, so he asked them for help. Another nurse came in and they, admittedly, did the best they could to help him to the bed. he was putting a lot of weight on her, he was in extreme pain. I asked what the procedure was for spinal injuries, as i was concerned about a potential compression fracture. The way he was being handled did not look appropriate for a spine injury, so i was just trying to clarify with them. The nurses snapped , were disrespectful, had zero soft skills, and weren't empathetic or understanding in the slightest. They did not ask any questions, simply assumed his problem. He was in extreme pain and could not understand why the nurse was arguing with me instead of helping him get to a bearable position. He did raise his voice and told everyone to stop fighting and begged for help. He was begging. I am not at all trying to excuse his actions and behavior, just offering an explanation to why we got to where we were. After that is when everything went down hill. The nurse threatened to kick us out, grab security, and then the doctor came in guns blazing. "Go sit in the parking lot. You're abusing us. You can leave. We know exactly what's going on here." Etc etc etc. This lack of care and concern for an emergent patient was alarming, and we both continued to get heightened. We were in there begging for help, and instead, had 4+ nurses and a doctor in our faces telling us I needed to get out. He was not assessed, spoken to respectfully, helped, or advocated for in any way. The only person who saw the injustice & tried to help as much as he could was the security officer. I tried to record the interaction because as the patient, he gave his consent. I was trying to record the negligence but kept being told it was against policy. He was transferred by ambulance to Jordan Valley, where he was treated for a pretty major spinal injury. The EMTs & staff at that hospital took amazing care of him, let him cry, held his hand, and made sure he was safe. They treated him like a human, and I'm just wondering why IHC staff couldn't do that. It felt like we were in the...

This review is of same-day surgery at Riverton Hospital. I’m giving two stars instead of one because the last two times I went there they did a great job. After this last experience I will not be going back to that facility. I have a daughter with medically related PTSD. She used to have horrible rage black outs. They were terrifying to her sisters, I got hurt continually trying to restrain and I’m trained, and she could dismantle my home in moments.

We have a system down now with her procedures/surgeries and in following the system we have been able to avoid rage blackouts for this last year. It goes like this, she gets sedated in the pre-op room before ever going back to the OR room where I help get her mask on and once she’s under I leave and they can do whatever they need to do. They usually bring me back to recovery pretty quickly because she screams until I’m there. When she hears my voice and I start to sing she calms down.

Well my last trip to same-day surgery at Riverton Hospital first of all nobody had been prepared on her team for her PTSD, let alone that she is on the Autism spectrum and developmentally delayed. Her nurse did not know about it, the anesthesiologist had not been told about it, no one. The ball got dropped! Then the anesthesiologist, XXXXXXXX, whom we have never had before (Doctor Macevik is THE BEST Anesthesiologist!) in order to try to stay on there surgery scheduled was pushing her to go back unsedated (and would not allow me to walk past OR doors in the hallway let alone get her mask on). When I tried to pipe in about her PTSD and how we have been doing things he told me he was talking to her not to me. He kept telling her “let’s just press forward” and get her back to the OR room and would not let me get a word in edgewise. I had to put my foot down and ask to go into the hall with him where I told him she was not going anywhere without sedation. He kept trying to tell me he had a disabled son so he “knew”. When I told him to take her off the schedule and we would come back when we could have Doctor Macevik as our anesthesiologist (Doctor Macevik is THE BEST Anesthesiologist!) he finally said he would get her sedation but it was gonna take time. I told him I didn’t care how much time it took, it was not my fault he didn’t know until “30 minutes prior”, I had asked to speak to him an hour ago and she was not going back until I knew she was ready.

He finally got her sedation and then he started pushing to get her back before it even kicked in. He tried to tell me that it was working even if I couldn’t tell it was.

I’ve have never tried to keep track of the number of procedures my daughter has had... But in the last 18 months alone there’s been six. So trust me I know when it’s working. I reached out to XXXXXX, the OR manager, where instead of help I was told they were behind schedule and needed to get her back there. I told her I thought it best to take my daughter off the schedule, I would just take her home. However when I reentered my daughters room the sedation had kicked in, yep only 5 more minutes was all she needed, and the child life specialist, Kris (who was awesome), had gotten permission to go back into the OR room with her so I allowed the procedure to move forward.

What I learned my last trip there: THERE SCHEDULE AND PROCEDURES COMES BEFORE THE NEEDS OF MY CHILD.

I will not be returning to same-day surgery at...

This review is for labor and delivery and the NICU. My labor experience was wonderful and Katie is the best nurse I've ever had in my life. Everything went downhill from there. Nurses in the recovery ward were inconsistent in their follow-up checks on me and neglected to give me stool softeners for 2 days (even after I had reminded them). My baby had jaundice that did not resolve with blue light therapy, so had to be sent to the NICU for several days. I selected this hospital because their NICU is supposed to be staffed by extremely proficient nurses from Primary Children's, but no one told me that Primary's had pulled their nurses from Riverton due to COVID and that regular nurses from the L&D staff were serving in the NICU. The way the NICU treated my baby and myself was unacceptable and is something I am in the process of reporting to the American Academy of Pediatrics (national certifying body of NICUs). The behavior of the nurses and management team over the NICU was incompetent, disrespectful, and unsafe. Just a few of the issues I experienced were nurses ignoring (and joking about) my baby's low oxygen rate setting off the alarm, refusing to wear gloves when handling my baby and myself (while assisting with breastfeeding), and using fear tactics to dissuade me from seeking further testing of my baby or a transfer to Primary Children's. On the first night I was there, a nurse (Hayley) was ignoring the alarms going off on my baby's machine and instead chose to use a Sharpie to draw cartoonish eyes on the protective face mask he was wearing, while I asked her multiple times to stop. A nurse who prioritizes using a toxic marker to draw on a baby's face in the NICU has no responsibility being a nurse. When I asked her to put on gloves to handle my baby, she said it is NICU protocol to not wear gloves. I asked her about their MRSA rates and the COVID pandemic and where I could see this policy in writing and she gave me some sassy remark and left. After bickering with multiple nurses for refusing to wear gloves (and after they tried to put their bare fingers into my baby's mouth), I told them they could list gloves as a religious preference if necessary. After that they started gloving up before handling the baby, but loudly disparaged me about this at the nurse's station just outside of my room, knowing I could hear them (NICU rules state the doors remain open). I complained about this unprofessional and concerning behavior while in the NICU with several lead nurses, as well as a very sardonic nurse named Blanche. Despite several requests for the nurse manager (Karee Nicholson) to come speak to me, she refused to get involved, or perhaps my requests were never communicated to her. By demanding certain tests be ordered and advocating for my baby (since no one else was doing it), I was able to get him discharged and home where he recovered faster by being away from the malpractice happening at Riverton Hospital. It has taken me 4 months of working with Maria from the complaints department to have these concerns heard, though I do not know if the NICU is going to address them and implement any...