DXL Big + Tall — Local services in Roanoke

Oh my goodness. This is one of the most horrible customer service experience ever. I had just driven from my home to the store (63.5 miles) and made that aware to the associate - she sucked her teeth in disgust and rudely said, no public bathroom. I requested assistance and she never stopped what she was doing and said, you have to order on-line. If I didn’t new uniform shorts for a new job that started the next day I would have left the store. She was so friendly to the customer in front of me as he was a regular. I had to ask her to enter my reward points number as she quickly rung up the transaction. There is another associate - young female African American lady that is so friendly, kind and personable - this associate seems to be bothered by work and/or customers....

I've been here multiple times over the years and visited today to find some new clothes as I had lost some weight and needed better fitting clothes and I knew they have a good selection of clothes. I've had my measurements taken here on previous visits to find clothes that fit well. Today I was "helped" by an older African American lady and when I told her about measurements she said "well what size waistline are you?" I said "well that's what I'm trying to figure out". She then told me the pants start at 42'. She wasn't rude but I felt very brushed off and unwelcome. Afterwards I just sheepishly looked around before leaving. Probably won't visit again unless I know what I'm...

The Roanoke, VA DXL is always a pleasure to visit. The staff here are consistently kind, supportive, and make the whole shopping experience easy. Whether I’m just stopping in to grab a couple items or working on building out a new wardrobe, I never feel ignored or overlooked. Instead, I feel welcomed and valued every time I walk in.

It’s rare to find a store where the team takes this much pride in making sure customers are comfortable and taken care of. Highly recommend this location to anyone looking for great service and a stress-free...