Michaels — Local services in Roanoke

Gr8 for all ur crafting, sewing needs.. I wasn't in the store for 5 min. B4 an employee approached & asked if I needed help & I did as this was my 1st visit She not only directed me towards area I was looking for but escorted me to the area as well & checked the store inventory to see if they had the items I was looking for in stock.. I found everything I needed plus some addition items. At check out the cashier went out of Her way to assist me in downloading the Michaels coupon App that I had tried for an hour to upload. I really appreciated the Customers Service I was given that day I have shopped a competitor for 10 yrs or online for my projects, although this Michaels' is on the other side of town from my home. It was well worth the travel & I will be a regular customer from now on @ Michaels Valley...

A situation happened with my young teen who was employed there. My teen got fired through text message by the new store manager Shauna! The reason she got fired was “ company policy” Yet there is another worker there who did the same exact thing and still has her job! I’m not sure if it’s because my child is young, or of mixed color but I feel as though my daughter has been done completely wrong! I am putting this out there in hopes of stopping Shauna from hurting your child! Shauna did something also she should t have done that was very unprofessional. I just wonder sometimes why it’s okay for some to make mistakes but 1 mistake from my daughter she got fired through a text message! Very unprofessional and I pray everyone can be treated the...

Very sad. It's been quite a while since I've been in a Michael's store, and the Waynesboro store was a big disappointment. To say the store was poorly stocked would be an understatement. The store appeared as if they hadn't received inventory for well over a month. While this local store has no control over prices, I was shocked at the increases since my last store visit approximately 4-6 months ago. I'm not sure how the chain plans to pick up Joanns business when they are unable to take care of their own. Based on the pricing increases, I doubt I'll be returning to any of the Michael's stores any time soon. Very...