Pandora Jewelry — Local services in Roanoke

I am new to Pandora. I have visited the Pandora outlet at National Harbor and the store at Spotsylvania Towne Center. The associates at National Harbor were beyond AWFUL!!! Spotsylvania TC was okay. I made an online purchase, but once the items arrived it wasn't quite the look I was going for. I decided to try another store to make an exchange and I went to the Valley View mall location to give my in-store experience one more try. I am so glad I did! My first visit I had the pleasure of shopping with Brianna. My second visit (yes I went back) I had the pleasure of shopping with Desi and Kelley. My third visit (yes they know me by name now) I was fortunate enough to shop with Brianna and Kelley again. These three ladies have created that customer experience that goes above and beyond! They were AWESOME! I feel like I'm being invited into their home. They are very knowledgeable about the Pandora line and were able to explain EVERYTHING to me-- the collections and what goes with what. They give me suggestions (without being pushy) which helped me pick fantastic pieces that created that look that I was going for. They have heard me state what's on my wish list and remind me of specials and alert me as to what items are being discontinued. I can't thank you three enough for letting me enjoy my Pandora experience and showing me how customers are supposed to be treated!!!

Now if one of you would like to visit the 2 stores mentioned above to show them your way that'd be awesome. 😉 Until then, you'll continue to see me.

THANK YOU! KEEP...

My parents came today, planning to buy a ring for their 25th anniversary. And I was severely disappointed. The girls who were working at the time seemed annoyed that they had to attend to us. I’m not sure if they were having a bad day or what. We asked what time they closed and assumed they were closing soon and that was why they were acting that way but we had 3 hours until they closed. We were instantly turned away because of their attitudes and they lost a good sale today. Hope this situation can be fixed for customers in the future. Will not be buying anything from this...

Every time I go in to either browse or purchase, I am always greeted with smiles. Kelley Brown the store manager and her associates are very knowledgeable and try to help you take advantage of promotions they may have. They also are very artistic in designing different bracelets, necklaces etc. And the engraving they now have is very nice. I purchased a gift honoring someone who passed and that person was overwhelmed with the piece. If you need unique they can design it and always with a smile. They are like family. You will not be...