HOTWORX - Rochester Hills, MI - Crooks & Auburn — Local services in Rochester Hills

I think the concept of the facility is great! However my overall experience did not meet my expectations. When I first walked into the facility the desk attendant was eating a large burger and fries with her napkins and ketchup sprawled on the desk. As I was walking back from the bathroom prior to my class she walked away without showing me how the room worked or telling me any procedures or safety policies for the sauna room. During my session I could not hear the video and consistently had to check the screen affecting my entire workout. The flow of the pilates class its self felt was very chaotic with no flow from exercise to exercise. At the end my session the desk attendant did not ask me anything about my class nor did she discuss any membership information, maybe this isn’t her job but I figured it would be. Despite this I did like the heated factor of the class and maybe would have had a different review had I taken a different...

I asked to pause my membership then cancel it, but of course, they had to put through one last charge. I followed up multiple times via text. I wish they had a better online portal where you can cancel in your account and not have to follow up with the owners. I cancelled b/c the price isn't worthwhile and it is not quite close enough to my home. Supposedly I got in with an early deal, but they always get you with the fine print. I don't think it's hard to just say "hey IF you're going to cancel, do this within x days".

Edited to add to owner response: I texted and you said you would credit me and only now are you stating a 60 day policy after I provide a bad review. My review stands as a warning for a poor cancellation policy and process. Looks like the other 1 star reviewer had...

If I could give a higher rating, I would! The staff is so professional, welcoming and friendly and the studio itself is extremely clean/sanitary. I love the convenience of being able to come and go as I please with the studio's 24-7 accessibility. Also, the variety of classes offered in 15 minute increments makes it so easy to get 2+ different workouts in. Even if you opt for just one session, I would not underestimate how engaging and effective a workout that's as short as 15 minutes can be on your mind and body!

If you are thinking about joining, I would highly recommend...