Ye Olde Butchershoppe — Local services in Rochester

I'm not sure if there are any rest restrooms available but if there were it would have been a pretty good ambiance I'll have to check next time. It was a nice atmosphere. It was very relaxing and when you walked in it just made you feel like you could look around and see what you wanted and everybody was friendly and very informative to help you decide on what you were looking for as well as the overall aeration of the atmosphere..

The overall impression of my visits were so good that I signed up for some rewards that they have going on with their store and it definitely gives you your money's worth and more. Not to mention they have different selections for your animals. If you want to bring home some treats to them, their seasonings as well as different flavorings of honey and it's good to hear the stories of the people who work there and the years they put in 😊! What stood out the most about the experience there is the different versatilities of meats and varieties, as well as mixtures of different taste, fruits and textures infused with their selections and overall the old school modern feeling of going into a butcher shop which cannot be replaced, at least for me. Not to mention it just gave you all that you needed to not have a experience of overly GMO type food or process and that is the greatest experience I think!

One of The butchers that were there for a few decades was telling us a good story about his travels throughout the West Coast and different parts of that nature and it made the feeling even connect more so not to mention the stories he shared and smiles that were exchange made that much more of an experience to be had and we look forward to being there and coming once again and we really appreciate it! It's always good to hear someone's story, let alone something that can be long-lasting while you're sharing a meal...

On 11/14/24, I called to ask for customer support on a Green Mountain Grill I had purchased from Ye Olde Butcher Shoppe. I explained what grill I had, and that I thought the igniter had gone bad. I had watched a video on YouTube on removing it, but it wasn't working with my model. So I asked if they offered repairs, or if they just sold them. The person on the phone went into a lengthy explanation about how their grill guy retired, but that I could bring it in if I wanted. Confused, I asked again if they would do the repairs or not, just looking for a simple yes or no. The person then told me the part could take up to 6 months to get in, and they would still have to figure out how to do the work themselves.

They have no knowledge of these grills, they just want to sell them. They have no interest in helping you trouble shoot an issue, and try to use scare tactics to not even want to get parts for you.

Frustrated by the terrible customer service, I jumped on YouTube again, destined to figure out where I failed. This time I found the right video and was able to remove my igniter. I found the part on Amazon for $25 and had it at my house by 11/16/24 and reinstalled the same day.

I get it that I could have found the video and part without bothering them at all, but they were so helpful when they were trying to sell me the grill... So I figured they could get me in the right direction. Nah... They tell me it'll be 6 months for the part, and give no insight on my tech issue.

Spend your money somewhere else. It's a great grill, but don't buy...

I called looking for item I couldn’t find at local grocery store, I needed for a party. I did call first to make sure they had it before going. I have lived in Rochester many years, but this was my first time at the butcher shoppe. I did a quick walk through looking for the item I needed. I made it to the actual fresh counter when I was asked if I needed help? The guy was great, he could easily have told me which case to look in. Instead he walked all the way around the counter, across the store and pointed to the two in stock!!! Serious customer service, like from the 1950’s style. Super helpful. I grabbed the item and went to check out. Prices overall are competitive to a bit higher. However, the quality is worth the cost. I was shocked at everything they had…..like really shocked. It’s really a hidden gem. The location is off the beaten path- but I will...