Handy True Value Hardware — Local services in Rock Island

Worst customer service ever. I've NEVER been treated well here. Not once have I gone in there and not been treated like I'm a burden for needing to know where something is, or needing help in general. I'm pretty sure you old guys in there are there to do just that, help. Not act like you're being bothered. If you don't like helping people, then you shouldn't be working there. My 17 year old daughter was appalled at how I was treated just because I needed a specific nut for my steering gear on my truck & didnt know where they were. These are the type of men that feel good when they make other men feel small for not being as knowledgeable as they are. I'm sorry that my life doesn't revolve around knowing pitch, thread & tensile strength of nuts & bolts. But, y'alls does & that's the only reason places like this exist. The crappy attitude of people like this is why more big box stores succeed, while these types are dying out. No one wants to deal with some grumpy 70 year old man that has no life & is forever mad at the world, stuck with a stick up their backside. What's funny to me is the fact that if I don't ask for help, one of these clowns will follow me throughout the store until I either ask for help or leave. It's sick. I hate to assume, but I don't have the typical "white guy" appearance & I feel like I'm 100% judged based on my appearance. I've never once stolen from there or even had an attitude when I was treated like trash. I'm a 37 year old grown man, a single dad & I don't deal or tolerate disrespect. I don't care how old you are or what your position in life is. The way they treat me there is sick. I'm in there on a regular basis but today was my last time spending a cent in their store. I'll take my business literally...

I just go 2 times ,and both are bad experiences, the first time i have a cut in my finger and i go to the store for some materials and i ask for bandages and the cashier say" i don't have a free bandage " but I don't ask for free i want to buy it.The second bad experience is because i buy an adapter for my range i took the wrong and when i comeback for the right they dosen't want to refund me for the wrong, because they say is damaged, i don't see any damage but they still in the same way ,i think the real issue is because i am Hispanic and they don't like it, i say to every Hispanic person don't buy at this store,because i work in stores for years and the providers always give you a refund for returns from...

I just went to Handy True Value Hardware in Rock Island searching for a couple of odd screws/bolts. As I was being helped, a man walked up to the employee that was helping me and asked for help with a screw. The employee literally stopped helping me and helped the other customers instead. What I learned: If you are a woman, shop somewhere else because the concept of "first come, first serve" doesn't apply here. Men will be treated as a priority over women. For the record, this is the second time this sort of gender BS has happened here and the last time I set foot in this store. Sadly, if you look at their reviews, I'm not the only woman who feels the discrimination there. ...