Nordstrom Rack — Local services in Rockaway Township

Read for false reporting of return policy

I purchased a mac lip gloss & 2 days later, I attempted to return the lip gloss SEALED and packaged WITH my receipt. Prior to making the trip to return the item, I did read the return policy on the back of my receipt. There was NOTHING indicating a different policy regarding cosmetics. Also, at the time of purchase, I was never informed that cosmetics would be final sale (I bought other makeup as well).

When trying to return my item, I was told that they do not take back makeup due to Covid. That’s fine, but there’s no amendment to their return policy, nor was I informed at the time of purchase.

I said okay, and suggested to make changes to inform your customers in the future as this is false reporting of the return policy. The manager at this store was confused, and didn’t apologize or show any accommodations to avoid this from happening to someone else.

Due to her poor customer service, I am writing this review to inform you all of this amendment since Nordstrom...

I liked it but some things are pricey. I didn't find much for myself that was a reasonable price. There was a pair of jeans for $144 on the clearance rack! But I got my toddler a few nice things: 2 pairs of sneakers. One were Nike sneakers for $30 and the other were Vans for only $8. And 2 2T sweatshirts and 2 pairs of pants. All on the clearance rack and spent $90. Not bad at all. I was happy. The pants sizing for adults go by inches, not traditional 0, 2, 4, 6, 8, 10, 12+. It was a little confusing but I ended up finding the conversion online. Nobody bothered me or followed me around the store so if that's annoying to you, that's a huge plus here. But if you're someone who likes someone to be constantly asking if you need help, they didn't do that. I personally don't. I just like workers nearby in case I have a question...

I have spent so much money in this store and online.! Returns are a headache! I purchased a dress, tags on, they said we didn’t buy it there, probably Macy’s? The tags say “Nordstrom Rack”! The staff @ Nordstrom Rack— Rockaway are very snippy and make it difficult to return an item! This is bad for business when shoppers need to be in and out. Customer service is poor. I sent my sitter back for the 2nd time to return a dress. After 20 minutes of looking up the item and various searches, my sitter called me. I asked to speak to the customer service person to get her manager. Then with no communicating and attitude, she hung up the cell phone. A a gift receipt was handed over to my sitter. Utter silence. With all of the options to buy in store and online, I will never shop @...