Havertys Furniture — Local services in Rockville

A Million Dollar Experience without the Million Dollar Price Tag

I relocated here for a job. I had an apartment with no furniture and had to settle in quickly to focus on my new position. Victor and Jessica are great at what they do and they are passionate about helping their customers find the right pieces within budget. Victor got me started on the core pieces (the bed, mattress, sofa, etc.), then I shared my floor plan with Jessica. She came out to my apartment to take measurements and to understand those things that inspire me. In only a couple of days, Jessica presented her design proposal. She took the time to set the stage for the presentation by bringing in key pieces that made up the design into the presentation space so I could actually experience the pieces that were part of the design. Victor walked me around the store to experience the larger pieces. Both worked together to ensure I stayed within budget. The experience did not end with the presentation, Jessica was there for the delivery of the furniture to make sure each piece was placed perfectly as planned within the apartment. The result was a holistic, aesthetically pleasing curated with me in mind design with quality pieces. It was a GREAT experience, a MILLION dollar experience! Victor and Jessica are GREAT at what they do! They are a GREAT team!...

I had a scheduled delivery window between 4:15 - 6:15 on February 28th. I leave work early in preparation for the furniture to be delivered. Around 3:00 I get a message to confirm delivery, then 40 minutes later I get another message that the delivery is cancelled and I need to reschedule. When I called customer service, I was told they suddenly did not have a driver. I asked to speak to a supervisor. I spoke to Steph Miller, he was apologetic and told me the next date of availability would be March 5th…I asked if I could be the first delivery window in the morning since the Hub is in Columbia, MD and we live in Laurel, he assured me I would but I wanted to confirm with my husband that he would be home. Mr. Miller gave me his direct number. My husband called him and left a message to confirm the morning delivery. He never called either of us back. We were given a window between 11:00 - 4:00 for March 5th, but when I got the confirmation window, it said 2:30 - 4:30…Victor, our sales rep, tried to get the time changed to no avail…so once again we have a late delivery time. I’m highly disappointed!! We have been purchasing furniture from Havertys for at least 15 years…if I could give ZERO stars…I would. I guess I have to cross my fingers and hope the furniture...

Update 4 months later. While I fixed the manual recliner myself because it was a better part and why wait on this company, they did 'allow' us to pick a different model of recliner to replace the twice broken electric one. Of course we had to pay several hundred dollars extra to get the new chair and it is leather which we didn't want because of pets, but at least we have a chair we can sit in. It has only been a couple days so time will tell if this one will break like the last two. For our trouble, and a total of 2 years to get our furniture in working order and in our home, the new chair should have been free. But too much to ask of this company. I am changing the review from one star to two because they did finally, it seems so far, make it right, but it took so long and was so much of a hassle that I can't go higher on the rating and would still recommend against buying from this company.

Absolutely the worst furniture we have ever purchased. Electric recliner that has broken twice in less than a year. Manual recliner that no longer opens. Damaged dinning set that had to be replaced three times. 9 months to get furniture... which pandemic could be partly responsible for. All in all I would tell anyone to shop...