AutoZone Auto Parts — Local services in Rockwell

Normally I do all of my automotive shopping there, but I think I'm done with them. I went in a bought a new battery for my car. It was $225, which was the going rate for an AGM. When I was checking out I saw the clerk attached a little battery installation kit to it (felt washers and a tiny pouch of dielectric grease). I thought, "cool...nice of him to throw that in since I'm spending a couple of hundred on a battery." I didn't really need it since I have that stuff at home, but hey, a freebie, right? After I got home I saw where I was charged $3.50 for it. Now, $3.50 isn't gonna break my bank, but it really chaps my A$$ that he did it without my asking for it and he didn't mention it at all as I was checking out. I admit I saw it before I walked out of the store, but I thought it was promotional or something since the clerk did that on his own. I didn't bother to go back and complain to the manager. For all I know it was their idea. All I know is I felt like I was played...so I went back to turn in my core battery and that's about it for me. O'Reilly, NAPA, and Advance are all within a 1/4 mile of this AZ, and...

Bought a serpentine belt because the old belt broke. The next day as my wife drove 30 miles to work the new belt shredded. Paid for towing to repair shop and $98 cost of repair. Notified Autozone the next day. Within hours the district manager called me and said to go to store and there they would have a full reimbursement of expenses from the faulty belt. Paid it ALL! No question that this wouldn't be typical action of other parts stores in the area. Super customer service! Very pleased and highly...

they are ripping their customers off and don't care about customers I ordered a bearing kit a couple months ago it was shipped missing parts they won't return even though it's still under warranty their trying to say I took the parts out or someone else did the kit was also previously sold and returned by another customer back in February of 2014 if you want to buy auto parts from some one who cares about their customers go to advance they take care of any return with no hassle...