Subway — Restaurant in Rockwell

Just had a horrible encounter at this store trying to get to the bottom of a ridiculous $3 upcharge where Ann told me to "call corporate about it". Since subway corporate has no phone number to speak to someone like most big crappy corporations these days, I will just have to leave a review here. Be warned "inflation" has hit this chain harder than anywhere else and coupons are apparently useless anymore. They are running a massive scam around the grilled chicken and rotisserie chicken. I've been ordering the same chicken bacon ranch for probably over 20 years at this point and the rotisserie chicken has ALWAYS been more expensive. I have never regularly ordered the rotisserie because it tastes like plastic and chemicals to me and I know I'm not the only one that feels that way. A year or two ago they updated the menu board and made the chicken bacon ranch come with the disgusting rotisserie chicken by default and when you ask for grilled chicken instead they would ring up "grilled chicken add bacon" which came out to around a dollar more. This was already illogical- the grilled chicken is LESS EXPENSIVE and it is ADVERTISED ON THE INGREDIENTS BOARD AS LESS EXPENSIVE. But its the only thing i eat from subway so i always sucked it up and paid the extra dollar. however!!! I just attempted to use a coupon today 1/2/2025 for a $6.99 footlong and ended up paying $10.39 after tax for my chicken bacon ranch with grilled chicken. Their "grilled chicken add bacon" scam is now A THREE DOLLAR UPCHARGE!?!? FOR LESS EXPENSIVE CHICKEN!!!!?? this is absolutely ridiculous and unacceptable. It should not cost three whole dollars more to substitute for the chicken you still advertise as less expensive. Until you stop gouging a huge upcharge for me to substitute one ingredient that is less expensive I simply cannot afford to return to subway. You need to update your computer system to give employees the option to substitute the chicken on that sandwich without charging more. Im fine with not paying less than the advertised price for a chicken bacon ranch with substituted grilled chicken but i will not pay more. I will not be surprised whatsoever if we see this company as a whole face another huge lawsuit for...

Staff was rude. We were leaving at 8:53 and we heard one of the girls said they are leaving now and the other girl replied "finally!" They dont close until 10pm! Then on the way out my son in law accidentally dropped his drink. They stood there and watched him do his best to clean it up (which he did because he did drop it). But he and my husband were grabbing napkins wiping the floor neither girl offered to help or grab a mop or anything! Finally after they had the cleaned up, a man came out with a mop! The sandwiches were good but the people need to learn some things about food service...

This is the second time that our mobile order has been messed up. I was manager of a subway and know how the wraps are suppose to be made. It was totally open on the ends, way overloaded with veggies, had veggies that I did not order, and only had 4 slices of bacon. I also asked for the bacon to be extra crispy and it was barely warmed. Last time we ordered here, my husbands sandwich was on the wrong type of bread and had no ham on the BMT. We definitely won't be back to...