Bob's Appliance Service Inc. — Local services in Rocky Mount

Very unhappy with service experience. Washing machine covered under Whirlpool Warranty. Have an intermittent problem where it sounds like rocks and metal being agitated when washer runs. First technician tightened agitator because he could not reproduce the problem by running a short wash cycle. Visit covered by Whirlpool. We did show the technician multiple videos of the washer when it has the problem. Was told that unless he “actually” sees the problem there is nothing they could do. Whirlpool (not me) set up another visit after we kept having the problem. Again we did not set this up. Another technician arrived and ran a short wash cycle and did not experience the problem. We again showed the videos of the problem. We were again told that he had to actually see the problem, but he felt that the gear box (?) assembly most likely was at fault, but he could not fix it. Told us how busy he was and had 11 more appointments to go to and left. Very rude. I subsequently received a bill from Bob’s appliance for the visit. When I called Bob’s I was told Whirlpool would would not cover the visit because the problem was not present during their service call. I explained that I/we did not set up the call, Whirlpool set it up and then Bob’s called to set up the appointment, and I was never told prior or during the visit that I could possibly be charged. I was told that this was not their problem, and I needed to settle it with Whirlpool. Again I never set this appointment up. I explained that I do not feel I should have to pay, and was told fine, that if I did not pay the bill would be sent to a collection agency. I did get a little upset and told them that basically I was being screwed because if a warranty issue and visit that I had no part in setting up. Also the bill has a 10 day net due instead of a usual invoice net of 30 days. Meaning if I do not pay within the 10 days, it goes to collection (and actually we only had eight days because they sent the invoice USPS, and we did not get the bill until two days into the 10 day limit). This short time limit does not give you enough time to grieve the charge, and I paid so as to not have this impact our credit score. I would say overall, Bob’s Appliance is one of the worst experiences I have ever had with a retail establishment. They did nothing to help in this situation to try and work with me to solve this discrepancy. Again, we had multiple videos of the problem, with which proves that the machine is faulty. Zero...

I’m pretty disappointed in what has happened. I’ve used Bob’s before…multiple times…and this will be my last.

They came and diagnosed my washing machine ($140 to diagnose) with some issues. Parts and labor to fix was another $226.

I decided to go ahead and get it fixed.

I came home that night…ran the machine for 4 minutes. Water went everywhere and it still wouldn’t work.

The tech comes the next day and says it’s a broken lid switch now and that someone would call me with a quote. At the end of the second day…I hadn’t heard from anyone…so in called.

They would not order the part for the washing machine to fix it now unless I paid for the previous work beforehand that didn’t fix the problem. I also had to pay another $140 visit fee for them to come out and put the next part on. So I’m at $600 right now and the machine doesn’t work. If all of this would have been said in the beginning…I would have paid the initial visit fee and then just bought a new washing machine for the same amount of money.

I hope this isn’t the case but it feels like I have gotten “slow played” to suck as many visit fees out of me as they can get.

I think it’s bad business to charge me another fee when I had already paid them to diagnose the problem.

They’ve lost a long time customer. I probably should wait until they fix it to post this on Google…but I’m super disappointed.

Technicians have been good guys. Not mad at them or anyone in particular…just disappointed in how the billing has been handled. Just feel like I’ve gotten taken advantage of to a...

We had a horrible experience with this technician, very unfriendly, very unfriendly, he came and looked at my ice maker, did not say a word of what was wrong with the ice maker, as he is walking out my door, he says he was going to get parts for the ice maker and the ice maker light, which i found it really strange because my Refrigerator is under warranty and warranty does not work like that, 2 hours later when i call Bob's appliances the really rude so call receptionist answers the phone, I explain the situation, she states my technician would never say that, she went on explaining how warranty works, as if i did not know, Why as busy as she my life is would i sit here and say a lie about a technician, what would i gain with that, i just want my ice maker fixed, so i asked the rude receptionist to put the technician on three way and after he was offended, when i spoke to him very professionally, ( which is not what i wanted to do, but i kept my kool) the technician hung up and said find yourself another technician, he could not stand that i proved him a liar unprofessional individual, terrible from the Receptionist all the way to the Technician, if you are considering Bob's appliances please look else where and avoid yourself a bad experience and...