KAY Jewelers — Local services in Rocky Mount

Similar to a prior review I went in trying to return a item from online and was met with strange blank stares and being questioned on when I bought the item. Then when I gave her the receipt she asked for my id and card which isn’t a huge problem but I’ve never seen anyone do for a return. The order receipt did not have my card info or price of the item on it so she had to look it up by the receipt order number. She then said “oh we have a big problem” and stared at me and said that the card I gave her was not the right card.

I have over 40+ cards from business to personal with very large transactions daily so it is easy to lose track on what card I used for each transaction, I just pay them off in full every other day. I asked her what the last four digits on the card was and was met with “Oh that’s not how this works” and more staring. Mind you she has the order receipt with my name and my drivers license and my card with my name on it. And if she wanted to see the email confirmation of the order with MY NAME I could have shown that as well but I was addressed with hostility.

I also believe she took a picture of my id which should be illegal. I was then questioned on how I could forget what card I used for an expense for that much like she was my parent and giving me a stern talking to. I left and went to a store in Raleigh and had no issues. I wouldn’t recommend this store at all, not worth ruining your day. I’m sure not every employee is like that but I don’t think it’s worth the risk.

SN: I’m a very shy person in general so this had me super anxious the...

After going to Smithfield outlet not really seeing what I really wanted I went to Wilson. At arrival I immediately felt like I was being dismissed and not really helped as I thought I would be. I left and decided to go to Rocky Mount and I’m glad I did. I highly recommend Caitlin, her customer service is second to none, I was completely impressed with her and Ashia professionalism and great customer service. The ambience here was inviting and comfortable, not only were they friendly, but highly skilled. The entire experience, from the moment I walked in, was fantastic. Ashia and Caitlin was top tier friendly and efficient. Caitlin also took the time to address all my questions and concerns before purchasing, as she carefully explained the options about the KAY credit card, progressive leasing, and affirm. I left the KAY Jewelers feeling confident in the care I received that my fiancé paid in full. If you're looking for a reputable jeweler with a compassion Caitlin is...

Went to the store to talk about a stone that had fallen out of my daughter ring. Spoke with one person and then I wanted the manager. The young man(the manager)was very very very rude and poor customer service. I have spent thousands of dollars at location only to being spoken to rude and very unprofessional. I asked him several times to calm his voice while speaking with me and he proceeded to continue in that manner. He later picked up the phone as if he was calling the police because I asked him to calm his voice while speaking to me and wanted me to leave and refused to give me customer service number. He was actually showing off for the other customers in the store because I never have been treated and talked to like that before in Kay’s. I will never spend another dime at this location and I advise you to do the same. Since COVID these places are hiring anybody from the streets with lack of...