Harps Food Stores — Local services in Rogers

Kaycee B. Store manager is argumentative and unfit to be a “team lead” at this store. Upon approaching customer service today, I waited behind what I initially thought a customer while observing friendly banter between Harps associates. Turns out it was another associate standing in the customer line making small talk. That note aside, here is the scope of what occurred today 12/23/2023.

My spouse purchased a newspaper I did not need, read or want. My fault. I had asked my spouse to bring home a FREE newspaper-type material for kindling. Upon driving back to Harps, I presented my request, only to be met with “we don’t offer refunds for newspapers.” Great. I asked to be shown where it states this in a store policy. Kaycee responded that “the policy doesn’t exist, however, if it did, then everyone would read the newspaper then return it for a refund.” I am not here defending the customer is always right. I am, however, defending the position of being a customer that was spoken to disrespectfully when I asked who is available to speak with above Kaycee’s position.

Ultimately I was refunded for a paper that was not read or disturbed; it was simply purchased by mistake. The unprofessional manner in how I was treated is unacceptable; therefore, that is the last time I will step foot in a Harps. Not to mention the exorbitant pricing compared to Aldi, Walmart, etc. You should and CAN do better for our community, Harps, and you can turn the ship around by training your team to interact accordingly, then try responding to each and EVERY one of the one/two star reviews instead of occasionally replying. Many successful small to medium businesses do this by example and they flourish by addressing customer service issues head on here, in a public review space. Go ahead…I’ll wait.

UPDATE: 8 months later with zero response. Clearly this business does not place any weight or value on customer feedback. However, I have thoroughly enjoyed shopping at other locally owned supermarkets.

UPDATE: a full year later with zero response. I actually walked back into this location to do a lap and browse whether prices were competitive on a few of my regular items. They are nearly double that what you would expect at a comparable supermarket. I am glad to no longer spend $2-300+ monthly here or any Harps locations...

While I’m sure that not all Harp’s would be the same, I have to give a negative for my first (and major) experience with the Rogers, AR location bakery.

I scheduled my wedding cake two months out for pick up this past Saturday, April 20th. The consult was pleasant and we ordered our wedding cake (vanilla naked cake with some berries), groom’s cake (cookie cake), and a good few petit fours for our wedding. We were told that these had to be picked up before noon we said that would be fine, we would have one of our parents in for this the morning of the wedding.

My MIL arrived at 09:30am for the pick up and was told that it wasn’t ready. This was concerning as we planned to have it at our venue early to avoid any complications, we were told it wouldn’t be ready until 11. My MIL left and came back, the bakery wheeled the four-tiered cake that looked NOTHING like we requested out in a cart and they told her to take it. The cake had a LOT of icing on it when we had requested a naked cake with very minimal icing and the fruit had been placed against the sides of the cake, not just set on the sides of the layer tops like the picture we had provided. No covering/protection for the cake that looked nothing like we ordered.

We had to honestly take the cake apart into two halves and when I arrived at the venue after my hair appointment, just a few hours before my ceremony was to begin, I had to spend time putting the cake back together, removing the fruit that had been slapped against the side of the cake, and removing the icing to make the naked cake I had requested.

This was disastrous and a COMPLETELY unnecessary stressor on my wedding day. I had chosen them based on the gorgeous cakes and tastes I had experienced at a wedding expo they attended, but was incredibly disappointed with my result. I will be avoiding this bakery for any other important events I may have in the future and will sadly not be able to recommend this bakery to any future brides I am in...

Oh boy, where do I even begin with this grocery store and their so-called "delicious" chicken gizzards? If you're in the mood for an adventure that'll make your taste buds question their existence, then this place is for you!

Walking into the store, the smell hits you like a punch in the face, a curious mix of expired mayonnaise and regret. I must admit, their chicken gizzards have a certain charm—a charm that makes you wonder how on earth anyone thought they could be edible.

The gizzards themselves are like tiny rubbery surprises, as if someone took a detour on the way to making chicken nuggets and ended up in a culinary nightmare. Each bite is an exercise in bravery, as you struggle to find any semblance of flavor amidst the overwhelming disappointment.

But hey, if you're looking to test your digestive system's resilience, these chicken gizzards might just be the perfect challenge. I wouldn't be surprised if they come with a waiver that says, "Eat at your own risk; side effects may include uncontrollable facial expressions, sudden laughter, or a desperate need for a palate cleanse."

On the bright side, these gizzards are an excellent conversation starter. You can gather your friends, serve them up a plate, and watch their faces contort into expressions of pure bewilderment. It's a guaranteed recipe for hilarity, especially when you capture their reactions on camera.

In conclusion, this grocery store's gross chicken gizzards are a peculiar delicacy for those brave enough to venture into the uncharted territory of culinary misadventures. They may not be the tastiest treat on the planet, but they certainly provide enough laughs to make up for it. Just remember to have your emergency snacks ready for a quick...