Parkside Public — Restaurant in Rogers

8/5/2023 Approx 2pm-ish went to this establishment and I should've left as soon as I walked in because there's a sign that says wait to be seated but there's a video game set up at the hostess station that about 4 kids were playing on blocking us from even being noticed I guess. I get the concept of the game but honestly a bad spot. Second issue was when we were seated the waiter aka bar staff (never got a name because he barely spoke to me and my husband but he was approx 5'6 slight balding or very short hair). When he brought our water i could see all kind of debris stuck to my glass, I asked for a new water which seemed to irritate him and then he brought me a small to-go cup back. My husbands water also had debris but the way the waiter "dropped" my water on the table and left, I had no time to tell him that both glasses were dirty. I had a beer ordered when I had the water replaced, that was dropped on my table and he walked off again. The food had been ordered and I never seen the waiter again, he never checked on us. We waited 30 mins basically talking and loosing track of time to realize our waiter never came back, beer is finished, water sippie cup is now empty and no rude waiter ever came back. I wanted to leave at this point as service was SO BAD i didn't even want the food at that point. I had to stop a passing waitress to ask how much the beer was so I could walk out, and at THAT moment "my waiter" comes by looking irritated asking what happened and slammed our food down on the middle tall tables (we were in a booth). I truly felt hostility from this man so I proceeded to walk out but the woman waitress wanted to know what happened. I was so mad and didn't want to cause a scene so I gave her a brief and walked out. One thing that struck me after I left was, when I asked how much the beer was the rude waiter I had looked at the $5 in my hand and with a rude strong tone said "$5!!" and as much as I wanted to call out what he just did by seeing what I had in my hand and rudely calling out exactly what I have in my hand instead of the actual price, once again I wanted to avoid confrontation! As I placed the money down he stated it was $3-something plus tax. I tried this place and that was my 1st experience. NEVER will I return. I will NEVER recommend this place after this...

Ah Parkside Public. I feel like our relationship is complicated. I adore your Debris Fries. So much so that most visits that's all we get. Those sweet Debris Fries. Fries covered in monterey jack cheese and smothered in gravy. We even pay the extra fee to have bacon on top and you are for sure not stingy with that bacon-y goodness. And here's where it gets complicated. We're addicted to those #$%# Fries, but you upcharge us like a madman. The majority of the time when the fries come out there is not a lot of gravy. You shouldn't be able to just throw your hand in the basket and have it come out squeaky clean. It should be marred with gravy shrapnel. We have made the mistake of saying, as we were ordering, "um, yeah, could you make sure that there is a lot of gravy cause the last couple of times it was pretty dry? Ok, thanks!!" only to receive the bill and see that we were charged for "extra gravy"!! Seriously?!! I mean, it's good gravy, but c'mon! Give the people a full ladle of gravy! I don't think a ladle is going to be the cause of your demise. Instead, it's a nickel and dime you kinda place. The burgers are ok. Not one you'll be drooling over and have a hankering for. That's Hugo's in downtown Fayetteville. Where you bite into the big, juicy burger and the juices run down your arm. These burgers are smaller and a bit flavorless. Just... meh. And, make sure to note that the burger comes with chips. What's that you say? You'd like fries? Well, get ready. Are you sitting down? They're extra. Let me add though, that the staff is incredibly nice and I'm sure they're just doing their job. They have always been courteous and the service is also pretty speedy. The atmosphere inside is nice and laid back with the soft hum of everyone talking. We would keep Parkside Public on our shortlist of restaurants if we were looking for a good burger close to home, but the ordeal with the fries is just a turnoff (and mind you, they're premium fries so you're already paying extra for the fries and then extra on top of that for the cheese and gravy and then extra on THAT if you add bacon). All of those extra fees are definitely enough to rule you out when we're deciding where to eat in our lovely...

Went today at 1:30 pm. Don’t know the waiters name because he couldn’t be bothered to give it but Mr. Tight pants had about as tight of an attitude. First, he approached the table and hit the side of it with his hands saying “what do you want to drink?” With an attitude. The drinks remained empty the whole hour we were there. Anytime Mr. Tight pants did come up to the table, he acted like it was his gift to us. When he took our order, he was rude yet again. Acted like if we weren’t experts on the menu, we were less than him. Had to wait an HOUR for the food and when we did get it, it was cold. The fries had sat forever. The cheese was so cold on the burger that it looked like a stock photo for a commercial. The service (lack there of rather) was terrible. Don’t know anyone’s name because they can’t do their job but the woman in the black dress (not our waitress) who I had to approach because Mr. Women’s pants was ignoring me. I went to stand at the bar after an HOUR of waiting for two burgers and two fries, where I was walked passed 3-4 times by 2 employees - one being Mr. Women’s pants. The black dress lady claimed she was a manager and said that “that’s just how he is” when I told her how rude Mr. Tight pants was.

Is this what you guys find acceptable for your restaurant? The manager would not offer any resolutions other than waiting another HOUR for fries. Uh.. no. She said she’d comp the meal - we walked out. We aren’t eating food that has sat for 20+ minutes after being treated like we were inconveniencing you guys.

Some advice: Mr. Tight pants is clearly a tweaker. He could not focus on one task at a time, put a cup on the table OVER my shoulder behind my back, couldn’t finish a task without moving on to the other, etc etc - if he is going to use, you need money for that. You’d think that you would do a better job at your job to...