Honeycomb Kitchen Shop — Local services in Rogers

UPDATE: WARNING - Honeycomb Public Classes

Thank you for the response to my post. How you conduct your Public Classes is much clearer now, and hopefully others will be better informed with this thread.

However, your comment: "We hope we have answered your concerns, and only wish we would have been made aware of them during the class." indicated you did not fully read my original post. This issue was brought up during check-in, again see the original post for the details, I am not going to clutter this post with redundant information.

Recommendation: You might consider altering the web form to include an option for your guests to have a dedicated table. Change more if you like, some would be willing to pay more, I know I would.

Best wishes and hope you all fully recover from all the storm damage.

Original Post Below

The Warning The Honeycomb Public Classes have 6 tables which each accommodate 4 participants, for a total of 24 people. However, for the July 22nd class "Cooking with Beer" they sold 25 tickets to this event. This meant one of the tables had 5 participants instead of the standard 4. When you purchase tickets to the Public Cooking Classes, don't assume because you have purchased 4 tickets you will have a table dedicated to your group. Honeycomb may sit an extra participant at your table.

Our Experience Upon check in our group of 4 was directed to Table 5. On our way over to the table we noticed there was already someone seated at the table, which normally only seats 4 participants. Upon asking the young lady at the check in desk why there are 5 people at the table she said: "Well sometimes that happens when we have more than 24 participants". I told her we purchased 4 tickets to ensure we would have a dedicated table for our group. Since that did not work, I asked the young lady, how we could ensure we had a dedicated table for future classes. Her response: "Oh, you might try putting that request in the comments section when you purchase your tickets".

We received no advanced warning that this was going to happen. There was not much we could do at that point, so we continued on with the cooking class. Early in the class one of the Honeycomb owners announced we had special guests attending the class. The special guests were two of her employees from the Honeycomb retail side of the business. This left me wondering why the extra person was not at the special guests table instead of ours…

It should be noted that with the exception of 1 extra bratwurst, our table with 5 participants had exactly the same quantity of ingredients as the other tables. This left our table splitting the food 5 ways instead of 4, but at the same price.

Conclusion Honeycomb overbooked the class, and transferred their mistake on my group, and we paid for it.

Final Score Honeycomb makes an extra $75.00 for the night at the cost of a single...

Beautiful Store, there's lots to see and enjoy.

BUT BUYER BEWARE: I purchased a can opener on March 9th, 2024 at approximately 5:30pm. I returned to the store today, March 11th, at approximately 5pm. Reason: Because the can opener is not functional and I requested a refund.

The store policy was not brought to my awareness by the cashier associate upon my initial purchase.

The store policy is not posted anywhere inside the store.

It doesn't say anything regarding Return Policies on your purchase receipt.

If you remove a tag or for some reason deem the product is not functional, it is NON-REFUNDABLE. Please ensure you inquire enough about the product, as you may never be able to return it. If only this information was brought to my awareness beforehand, I would have made a more informed decision prior to any purchases. I feel cheated....

Cute little kitchen store--nice variety of items and not over-cluttered.

Clerk was friendly but a bit scattered.

We were slightly offended after being misgendered (she had it right the first time). We realize masks can make it difficult; however, her correction was loud and drew attention to the situation, causing others in the store to stare. This made for an uncomfortable...