The Salvation Army Family Store — Local services in Rolla

Alice's magical winter coat

We are from india and have been in rolla from August this year. One of my cousin brothers who live in Virginia adviced me to google salvation army thrift shop around rolla. Luckily we found it 15 minute walk in distance . And we come here once in a week and get useful household items. This Monday freezing weather made my 3 year old daughter Alice suffered a lot while she was walking to her pre school and the night sleep as well. We were not prepared enough to face the alien weather. The proper blankets and winter coats could have made alice happy on monday's minus 6 degree weather . My wife rushed to thrift shop Tuesday evening in order to conquer the weather. The staff are so friendly, especially the manager guided and eased my wife to take opt winter clothings. More importantly, the blanket which she gave to my wife made Alice and our house warmed respectively. When we took the bed cover, blanket and winter coats to home there was a magic surprise which was being waited in one of the winter coats. There are 25 dollars in one winter jacket's inner pocket....thanks a lot ..... It seems to be a christmas...

wish i could give 0 stars. kicking out people there to spend money & have been customers since 2011 due to my friend being “dressed inappropriately” as a gay man who had the exact same outfit as myself on. Pam the manager was rude, yelled in our faces in front of a store full of guests to “get out because she can refuse service to anyone.” on the website for salvation army it makes it pretty clear the company supports members of the LGBTQ+ community so to kick out paying customers for doing nothing but looking at items is ridiculous. not to mention all the donations they throw in the trash because it’s not the managers style or they just don’t feel like putting it out. service is terrible, prices fluctuate based on whose at the register & never open anyway. will...

The store seems to be well stocked with clothing. I stopped in to pick up a few sweaters. The sign says "Sweaters $3.50 unless priced otherwise" and that sounded fair enough. Grabbed 5 sweaters and go to check out. Pam, evidently the manager, rang me up and the total was $25. I mentioned that I thought they were $3.50 and she got all kinds of attitude and told me sweaters are $5. I went and looked and the sign does indeed say $3.50. She just kept the attitude and says "well its wrong they are $5 do you want them or not." It was a very odd experience at a small town thrift store which are usually friendly. I may go back but I think I should steer clear of Manager Pam and her attitude, I don't need...