Office Depot — Local services in Roseville

Sunday January 14th, 2024, my husband & I arrived at your 1607 Douglas Blvd, Roseville CA Office Depot location. We entered the store at 5:45pm - 15 minutes before closing time, which we knew before we got there that the store closed at 6pm (we had been shopping for chairs at a few stores that night and looked up the hours on Google).

As we walked in, we were greeted by a male employee & told right then they would be closing soon at 6pm. We told him no worries, that we knew and understood - as we were looking for new chairs for our office nearby and just needed to try them out in person (didn’t need to purchase anything that night, just doing research for a future purchase). As we walked to the office chair section in the back, he proceeded to follow us and asked if we needed any help - we thanked him and would let him know if we did. I assumed at this point he was just trying to assist us.

As we were browsing the first couple chairs, within about 2-3 minutes we were then hovered over by the same male employee who would proceed to remind us of the store is closing soon at 6pm. Since we already knew coming in and had been told & reminded by him at this point, the customer service experience was fading fast as we begun to realize he wasn’t there to help - just seemingly pretending to assist us as he monitored us in the store. He then walked away and started to let us know if we needed help with anything.

A couple more minutes passed, and this same male employee came over again, this time startling me from behind as I was in the midst of examining a feature of one of the chairs. He reminded us yet again of closing time and asked if he could help us - at this point I did not want nor would accept such help, as it was apparent there were issues with us being in the store. He would then monitor us from afar, continuing to observe us from a nearby aisle.

We finally were left alone enough so we could look at the chairs, but then about 5 minutes later a different person (this time a young female employee) came over and told us they were closing now. Both employees now were in the same section with us and advised us again that they were closing and we needed to leave. Now I was very upset at the lack of customer service plus the level of disrespect I was receiving.

Irritated by the service experience, I went to tell their manager at the front counter about what happened in store as we were leaving. As I arrived at the register to explain the situation, the manager seemed to have an issue with us - addressing us in a matter like we did something wrong and began to have an attitude about how their store operates.

She goes on even to state that they have employees purposely following others around in the store to help prevent theft and loss, but insists that this wasn't the case for us being there. I'm not one to steal anything nor a chair for that matter, and it’s an unreasonable assumption on their part to think we would or could even lumber one of those huge things out the store - let alone the multiple of them needed for our business. But seriously, who says and does that to their customers?

As soon as I requested the corporate office number, the manager just dismissed us altogether and walked away to help another customer - vaguely pointing to her computer monitor saying "it’s there" with a loose wavy hand gesture. She pretty much stopped being helpful and didn't try to resolve the situation at all.

There was nothing about our visit that day that I could identify as good customer service, let alone I would never do business with a company that just treats their in-store guests with such disdain - like criminals. My plans to buy office supplies and furniture from your company for my business ended that night, and I am highly inclined to report this discriminatory experience to the BBB as well.

Also, when attempting to call the number that was poorly given, it was a false number to corporates & when trying to call the store directly there was no...

if you want horrible customer service and nothing in stock that is in their sale ads, then this is the place you want!

let me start by saying i don't believe the customer is always right; that being said, a customer service rep's MAIN JOB is to make a customer want to come back (thats how employees get paid, after all).

instead, when you go to the office depot on douglas blvd, you get 15 year old, with the justin-beiber-side-swept-hair-mop, Jakob, who seems to be on his first job so he knows everything, therefore, by default, the customer is an idiot and should be treated accordingly (because, obviously, the hair should indicate his level of expertise.)

1st example: i misheard what he said and his response was "What's the confusion?" (i let that slide)

2nd example: i came in to purchase a computer and take advantage of the "buy-a-computer-get-a-free-monitor" deal. they were out of the monitors. Jakob's solution was for me to drive to madison ave store where it is in stock. he does not offer to get it for me (as in, inter-store transfer like most retail chains have) but says I can order it online but it won't give me the deal if i do that. At this point i ask to speak to a manager (who was awesome) and he offers to order it FOR me, online, and give me the sale price that was advertised.

3rd example: after Jakob has been proven to be a peon that has no power OR authority over anything but a cash register, Jakob proceeds to explain (loudly across the store) how advertising works. i have to explain to him that, if the ad is out for us to use, and it does not say "limited supply," "while supplies last," etc. they must uphold the ad. if they run out of a sale item (monitors for example) they must either remove the ad or get it in for the customer and still give them the sale if the customer has tried to take advantage of said sale in the time allotted for said sale. Jakob proceeds to yell across the store about his beliefs on advertising (as if its up for negotiation) of which he apparently has no knowledge; typical teenager, always thinking they know things.

i generally don't boycott a store because of one dumbass employee, but Jakob has ruined any chance of me ever spending money there because they obviously hire children that weren't taught the meaning of "how to behave in public."

JAKOB, if you read this (and i hope you do), you will not last long in ANY job if you treat the money-machines (read: "customers") like you don't need them; they are the ONLY reason you have a job (in case thats too abstract for a child: more customers = more money for the business = more money for you in the form of raises, benefits, and perks). Grow up, get over yourself, and realize you are as big an idiot as the rest of us so why try to be superior to anyone?

(i have pasted and copied my review to as many places as possible. you're welcome, JAKOB or "little jake" as his...

Matt helped us today, and I honestly cannot express just how wonderful he was! First of all, I interrupted him while he was stocking (he was in the middle of unloading boxes) instead of the normal reaction I get from staff in situations like this which is a big ol sigh and rolling of eyes he dropped everything and was so kind and helpful. I told him I was unsure if they had what I was looking for, because we didn't see it on the floor, but the website said they had them in stock. He let me know he wasn't sure that location even carried that item as it didn't look familiar. Any other customer service rep would have just looked at my phone and said "sorry, we don't carry that one" NOT Matt! He went in the back and searched for me. He found one that had been an online return! "I knew we didn't carry this one, but you're in luck! I found this returned one for you! Not only did he go above and beyond and all with a huge smile on his face but he even threw on an extra little discount for us! I was absolutely amazed by this man. When I told him he'd be getting a wonderful review from me he told me it would be much appreciated because he was expecting backlash from a customer who threw a giant fit because he had to take his break before checking her out.(one of the other associates was available, so she was checked out in a timely matter but was apparently irate that this poor man needed to take his break. He was already passed the legal requirement of two hours by a whole half hour, so he literally HAD to take his break. I honestly can't imagine how someone would have a bad thing to ever say about this man's job performance. So, Office Depot, ignore that Karen's complaints and give that man a much deserved raise! He even wheeled the chair out to our car for us! 11/10 customer service! I WILL definitely return to this store which isn't even in my neighborhood just...