Tech 2U — Local services in Roseville

In today's world it seems we have gotten to be a "Throw away" society. If it breaks, throw it in the garbage and buy a new one. My PC crashed the other day, so I started looking at a new one to buy. Then I remembered I had seen a small truck parked on Douglas Blvd with the name Tech 2U on the side. A computer repairs service. I took my computer to them and talked to an extremely knowledgeable representative, named Steven. After a very enlightening conversation, he took my broken computer into his shop to see what was wrong. No charge for evaluation.

The next day I got a call and he explained the exact problem with my computer. A crashed hard drive. The old mechanical ones. Yes, my computer was 8 years old. He explained he would be able to retrieve my picture files and document files. That was critical to me. The repair charge was so reasonable, I decided to fix the computer and not buy a new one. The repaired computer is now up and running, I have all my old files, pictures, documents, etc. And it is faster than when it was new. And I saved a lot of money.

Steven and Tech 2U is my "go to place" for any computer problems in the future. Try them first before you decided to junk the broken computer and buy a very...

Laptop came back with dings and scratches, another time they managed to break the USB connection to the motherboard on my laptop. Only way to fix that is to to replace the motherboard which is hard to find for my laptop. Additionally, the serial number of my laptop could not be transfered, because they don't have the hardware/software to do so. Doing a replacement with them would invalidate my OEM OS and other software that came with the laptop, including the factory restore disc's. Also, once the they forgot to put in the screws that secured the DVD drive in the laptop frame. I went to pick up laptop, and drive fell out. And finally, they have broken several screw holes that are used to hold the whole thing together. They did not take responsibility for the damages when I went to pick up my laptop each time I used their service. But other than this, the staff was polite, respectful, and seemed knowledgeable. They were able to replace the keyboard several times with an exact match (this also stopped working 2x after getting my unit serviced by them). They were also able to do an OEM replacement of my laptops battery...

Took my laptop in for a new battery. They said it also needed a motherboard without explaining why. So I asked them to take photos of the old part out and new part going in but said they don't do that. Reason for my asking is how was he able to turn it on and retrieve all my files with a bad motherboard? Not willing to provide a few photos of the work I immediately sensed i was being scammed for unnecessary work. It turned into an argument and the manager just said I'm not fixing this come get your laptop. This just proved to me I called him out on trying to get another 200 bucks out of this job that was not even needed. All of wanted was a few photos. I wonder how much they make from doing this to others that never...