We Fix Wireless — Local services in Ross Township

I usually don't get upset when people make mistakes, but when it's four times, I have a problem. So I went in on January 21st to get a new LCD light for my phone. They didn't keep that in stock so it was ordered, not a problem. They say that it will be in anywhere between 3-5 business days. I pay $30 in advance and am told that I will receive an email receipt. A full week goes by with no phone call and no email. I call and they claim that I never came in because there was no order in my name. So, I order it again over the phone and am told that it will be in soon. Another week goes by, still nothing. I call a second time and get a manager. I explain the situation and they still say I never ordered anything. So I place an order for the THIRD time and am told that I will receive a phone call in two days and that the order will be rushed with no extra charge. I realize about 5 minutes after the phone call that I ordered the wrong item so I call back immediately and tell them the correct piece, but they assure me that both pieces I named come as a package deal so it didn't matter. Another week goes by and I get nothing. So I go in to the mall and am told that the piece is ordered and will arrive on the 10th of February. Today is the 10th and I went in to get it fixed to find out that the WRONG piece was ordered and that the piece would arrive anywhere between the 10th and 16th, not on the 10th exactly. It's an absolute mess. I'm still sitting here with a broken phone that I need fixed quickly. It's also rough on me having to drive back and forth to see if the part is in because I live on college campus in Rensselaer. Plus majority of the time, no one answers the phone. Everyone was really nice to me, but there was absolutely no communication between the staff. This place was highly recommended from a friend, but I can be certain that I will not...

Two months ago we brought in an IPhone 6 with a broken screen to get “fixed”. Everything looked fine and the phone worked... for one month until it would not charge and had overheating issues. We took the phone back to see what the issue was and not only were they unable to fix the phone, but they completely broke the phone. Now instead of charging issues, the phone did not work at all. After having the phone inspected, we found that the screen and much of the inner parts had been replaced by cheap, off-market items. The Kiosk said they were not liable and could not do anything. Now we are stuck with a phone that does not work, all of the data is lost, and, because it has off-brand parts (more than just the screen, meaning they likely salvaged other properly functioning Apple parts and replaced them with cheap replacements to make a quick buck) it can not even be sent to Apple to be fixed. Oh, you might ask, how did they make the situation right? They didn’t, naturally.

Please, do not ever take your phone to this place to get it fixed. Instead of saving $20 to get a screen fixed, we now have to purchase a completely new phone.

DO NOT GET YOUR PHONE SERVICED HERE. YOU WILL BE...

This place is a scam. Typically, I don't write reviews, but this service was horrible. The woman there was sweet, but the guy who fixed phones was rude. I got my phone fixed last month. Ever since I've gotten my phone resolved, my phone has been pressing random buttons that I haven't pushed or taking me out of apps I didn't leave. I didn't overthink it, plus I don't live that way, so I couldn't take it back whenever I could. When I was at work, my phone started to press random buttons to the point where I couldn't even make a call. I turned my phone off and turned it back on, and my screen went blank. I never dropped it. It happened out of nowhere! So I got a ride to the mall the next day for them to tell me that the lowest they can go is $90. I paid $90 the first time my phone was broken. How is that the lowest? I have a warranty, but apparently, it only would have worked if my phone was entirely broken. Nobody ever explained that to me because If it were explained, I would have said something about it, pressing random buttons after we left. Needless to say, they need to stick with one price because the man told me that he never goes lower than $120!...