Giant Eagle Supermarket — Local services in Rostraver Township

I would give my experience here no stars if possible, but unfortunately Google requires I give at least one. Last night I ran in to Giant Eagle to get ketchup. Just that. One bottle of Heinz ketchup. I stood in line as one individual cashed out, and the lady directly in front of me began placing her items on the belt. Ryne, the cashier, scanned what seemed like 300$ worth of groceries for this lady, all of which is fine. I waited patiently. Now it is my turn. He scans my bottle of ketchup and as I’m waiting for the notice to pop up on the machine for me to swipe my card, Ryne says I need to pull my mask up more. I look at him, wondering why now has he asked me to pull up my mask. I complied to the rules. I waited in line for 10 minutes. He’s now scanned my item and I am waiting to pay for it. No, now is the moment he chooses to enforce his stores policy. I want to stress the word enFORCE here. Because, as I said, I was compliant so pulled my mask up further. Ryne again, slightly louder, tells me to pull my mask up further. At this point I was becoming irritated. I had my mask. It was covering my face. It was in my line of vision. I attempt to say “Just let me buy my stuff” but no sooner can I get it out, Ryne, the ever invested employee, shouts, SHOUTS, to the point of everyone in the store stopping what they’re doing and looking at me, the spectacle which has become my life in this moment, to “PULL YOUR MASK UP!” Never in my whole life has someone, a meager cashier no less, legitimately screamed at me, as well as interrupted me. His manager, a levelheaded lady, runs around and informs Ryne he can’t speak to me this way. I didn’t hardly have time to say anything before she was there. A very solid and wise move on her part. If only our Ryne had of been so insightful to realize that not everyone will tolerate his brutish behavior. I certainly won’t. I go home and tell my friend what has just happened to me and she says, “I know exactly who you’re talking about! That tall guy!” I said “yes, he’s really tall and his name is Ryne” and she said “I deliberately go to the giant eagle in donora because of him. He’s so rude to me every time I see him that I don’t shop there anymore.” As if the world isn’t crazy enough, as if our nerves aren’t frayed enough, as if life in general weren’t hard enough, I can’t even buy a bottle of ketchup without some snot nose, disrespectful, punk YELLING at me in the middle of the store? Make no mistake, I was polite. I wore my mask. I wore it properly. And I made a point to point out another customer to the manager lady whose mask was barely hanging on to his upper lip. Mine was covering my face! Perhaps it had slid down a bit, but unfortunately I can’t see my own face. The way this man acted is disgusting and he should be ashamed and fired. I wouldn’t allow someone like that with that temperament to operate amongst the public if I were the manager there. Honestly, if he had acted so irrationally with someone else, someone not as calm as I, a legitimate altercation could have erupted. As I said this young brat is very tall, and he looked down at me to intimidate. Well, I’m not intimidated, I’m mad. He’s ruining the reputation of his store, and as I’ve told my friends this story I’ve discovered TWO of them who don’t shop there because of this cashier specifically. I wonder how many others no longer patronize this grocery store because of this individual. I think it’s time to reevaluate which one of your associates can and cannot deal with the public. There is someone who would appreciate that job and would be polite and courteous to your patrons. Don’t lose business over some tween with a nasty attitude. It’s time he...

As far as Giant Eagle stores go, this one is definitely not one of the nicer or larger ones. As far as Belle Vernon grocery stores go, this is about on par with Aldi and Walmart, which are really the only local options nearby. The store is rather small, not well organized, and in an older building or just not highly maintained. Produce is reasonably stocked with a few organics, though it's hit or miss. They do have kombucha most of the time, along with a few other healthy and gluten free options. The meat is okay, but more expensive than at Aldi, of course. There's a decent cheese selection and deli is okay. The store layout makes it difficult to find things even after having shopped there for several years. Staff is mostly pretty helpful. Check out area can get congested when busy and blocks traffic in the store. The worst thing about the store is the parking lot, though. It's a mess for the...

If I could give negative stars I could. Ran in to after having a asthma attack without a mask. I was asked if I needed a mask, I politely said no, I have COPD & continued on my way. The worker then said, without a mask we won't wait on you🤬 we can shop for you but you're going to have to leave. Assuming she was young & unaware how rude was truly being I continued toward the baby section when I realized I took my wallet out to get to my inhaler so I turned around to go back to grab it, when I was approached by yet another woman telling me the same BS as the 1st. SO SORRY I NEEDED MY INHALER TO BREATH!!!

I'll shop elsewhere! disabled people aren't welcome in your store.

(including having a medical condition that would excuse them from having to wear a...