Italian Village Pizza — Restaurant in Rostraver Township

DONT ORDER PIZZA FROM HERE IF YOU HAVE CHILDREN

Here visiting and went with this place because decent reviews and 5 min away. We order a Supreme style pizza Pepperoni Sausage Onion Green pepper Mushroom on half Bacon on half Pizza is delivered in 1 hr as they state. Pizza is warm/cold Mushrooms on entire pizza, not a big deal, we can pull them off half, annoying but no biggie Hot/spicy sausage on whole pizza instead of sausage Because we have toddlers eating this is a problem because this stuff is legitimately spicy. I call and talk to someone, I'm an adult and was very professional and polite because I'm just expecting them to send out another correct pie. The employee passes me to the manager and she states verbatim "I'm not trying to say you're lying but I made the only pizza tonight with hot sausage and it wasn't your delivery. Our regular sausage is crumbled. Our hot/spicy sausage is in a link and we cut it in slices like little hotdogs" I explain to her that that is literally exactly what's on our pizza. Little red hot sliced sausage links. So either she did make our pizza or possibly another employee just may have had the opportunity to put it on our pizza while she wasn't standing over the pizza station.

I'd have to believe that the manager doesn't make every pizza nor inspect every pizza. Could be wrong.

This is why I'm writing this review. So after we've established that our pizza wasn't edible for the individuals we bought the pizza for because of they're mistake, and paid for with a 10$ tip because its 40* out, the manager then told me verbatim "Well were pretty busy, IF YOUD LIKE TO BRING THE PIZZA TO US, well swap it out for the correct pizza"

I laughed and said "no thanks" and just hung up. Its 945 and I thought maybe I'd get a call back or they'd bring out another pie. But because I had to listen to crying kids I've decided I should share my stellar experience so hopefully others don't suffer this phenomenal experience.

If this is now what is considered customer service maybe I'm just getting old and misunderstanding how things work.

The manager was a female, stating that not because I'm sexist, but because I'm presuming that will narrow down who the individual was working this evening. Saturday November 14th at 8pm.

Thanks Italian Village Pizza!! Dont be utterly shocked when between covid and who you hire to represent your company you go out...

I went in to get a piece of pizza on my lunch break, and what I saw was heart breaking. I saw a better looking pizza at a gas station, looks like somebody stuck it under a heat lamp 2 weeks ago, and didn't give any notice. I think I could give it to my dog and he would spit it up and it would taste better or appetising. One girl's post about the reviews here said it was drier than a Nun's nasty and I am inclined to agree with this person because this pizza would be better suited as a utility tool because I know it would cut the roof of my mouth. They could probably put it on a stick and chop down a tree or put it in a sock and beat somebody with it or put it on a stick and use it as a shovel they could probably even get a bunch of them and build a house out of them, because I know that pizza is harder than a virgin on prom night. In other words, this is the worst place to get food. So I'm giving it one star, because that's the lowest I could go. Thank you but no, thank you. I could probably put it on a table, and even the ants wouldn't eat it. So what does that tell you about this establishment that should probably be shut down, but they have some diehard fans praying for better days. But I am not one of them, I will leave a review because I am a little 6 reviewer and my reviews are credible. This Italian pizza probably breaks their pasta before they even put it in the pot.very rare time when I can go to a place and say the gas station has better pizza after roaches of him crawling on it, then never eating from this place shame on you Italian...

I placed an order with specific directions for a no contact delivery…I arrived home and my food still was not there after 1hr. 20 minutes. I called and the girl lied and said it was on its way. Then IVP called and said it was delivered to the back porch (which I don’t have!). I found my food sitting in my backyard on a kids picnic table out in the sun which it sat out for 30 minutes! I called IVP back, spoke to the same girl who was getting smart with me. She said the delivery driver knocked 2 times…I told her to read the instructions which at first she said she didn’t have! She placed me on hold and then found the instructions and read them to me which clearly stated, “No contact delivery… Knock on door… Leave on table outside.” She says you didn’t say anything about leaving it on the front porch. I said if the delivery driver had come to the door he’d see there is a table on the front porch. She continued to have an attitude with me arguing with me stating I did not specify to leave it on the FRONT porch so I asked to talk to the manager and she stated he’s busy. So I waited on hold only for the manager to tell me he could replace my food or give me credit in my next order … I could not wait another hour, my grandkids were hungry! I accepted the store credit however after I thought about it, I will not be patronizing them anymore! I’m not taking the risk of them doing something...