Goodwill Central Texas-Robinson Ranch Store — Local services in Round Rock

BEWARE OF DONATING ITEMS AT THIS LOCATION. There are many other deserving charities in Round Rock and North Austin that you can donate to, who treat you and your donations with respect. Over time, I have donated literally thousands of dollars worth of items of my own, and from an estate to this location, only to recently be met with the rudest most incompetent staff I've ever experienced at a charity. I'll share some examples. I handed a bag of fragile items to a man working there, told him they were fragile, and he immediately dropped them from 4 feet up into a box, where I heard them shatter. Today took the cake, though. I arrived and nobody was at the donation door, and I couldn't see anyone inside, so I took one of the receipt papers off the table that was sitting outside, to fill out while I waited. The lady working there came out and berated me for filling out a donation form while I waited, and was extremely rude. Excuse me for trying to GIVE YOU FREE items, including a functional 50 inch TV, for you to profit off of. I did nothing to provoke this woman at all. She was just rude and talked to me like I worked for her, and scolded me, telling me I should have yelled into the building to let them know I was there. Who yells into a business's door for help? I won't be back to shop or donate, and I suggest that anyone who is considering donating here,...

Buyer beware when purchasing anything at Goodwill. If any item is on discount and you purchase it then it cannot be returned, even if the item doesn't work. Bought a tower, floor fan yesterday, brought it home to find out it doesn't actually do what fans do - e.g., blow air. Brought it back the next day and was told by the clerk that they can't accept it back because it was half off. Also was told there were receptacles in the store where I could have tried it out; I asked why it was on the floor if they knew it didn't work? Testing is apparently very lazy so if the lights came on the person just thought it was good and put it on the floor. Pretty shitty experience for myself but hopefully others will take head and always plug in items in the store and verify they work before getting screwed on this...

I am utterly upset over how I was treated. I purchased an elliptical exerciser and had made arrangements to pick it up. When my friend had gone to get it for me, they had resold it. In a matter of 3 days. I had spoke to someone yesterday and was assured that I could pick it up today 1/9/24. On top of that, rather than give me my money back they give me a gift card…as if I want to continue shopping there. I am so adamant about this because i had seen when someone purchased a chair and the doggone thing sat there an entire week with a sold sign on it and no one touched it. Never again will I step foot in this location again. That was dirty dealings!!!!! If I could give a frown face I would!!!! No...