Tropical Smoothie Cafe — Restaurant in Round Rock

update: a refund was never processed. This place sucks.

waited 30 minutes in the drive through line without moving, so I went inside to cancel my order. The girl at the counter seemed overwhelmed and said she could make my order shortly, so I went ahead and paid. I waited an additional 25 minutes and observed her make only one order while another employee did not seem to back her up and was unkind to her. Several people in front of me canceled their orders. I ended up leaving without my order, without a refund, and frustrated at the time I wasted. I called later to request a refund and I was told that the manager would be notified. No idea if I have been refunded or if I just donated money to this place. Management needs to...

I’ve been here 3 times since it opened and each time they’ve let me down. the place where they store the fruits for the smoothies are disgusting and fruit is mixed with other fruit, you can see trash and food all over the kitchen. obviously the managers there don’t know how to run a restaurant because the waits are ridiculous. i shouldn’t have to spend my whole lunch break waiting for one smoothie. i’ve tried giving them chances because the smoothies are good but honestly it’s not worth it at this location. besides, the Tropical in hutto has much nicer and professional staff. just save your time and go to literally any other place...

I walked in. I ordered a peanut butter, cub drink, and it was the most watery drink I’ve ever had. It didn’t taste like peanut butter at all. I asked the shift lead Emma if she could remake it or if she could give me A new flavor instead, i was even willing to pay the difference and she hardly refused to do anything about it, and all she said was my manager is not here and even though she was the shift lead. This was by far the worst drink/ experiences I’ve ever had at any cafe or smoothie place and it could’ve been all resolved by jsut remaking the drink. Terrible service! Emma needs learn how to do better....