KAY Outlet — Local services in Round Rock

WORST SERVICE EVER- I purchased a ring online from kay, not the outlet, a stone fell off and they told me to take it to any kay or kay outlet store so they can send it back to repair, this was back in april 2023, they said they would call me back when it was ready for pick up, saying it fell into warranty and they never did, i called a few months later and they said that the piece was sent back to the main place because it wasn’t picked up (THEY NEVER CALLED) so they told to me to call back in a few weeks to see if it was in store, I called and was told it was ready, i went in for pick up today (FINALLY) and they ring was not even repaired because it didn’t go through the warranty (that i was told before that it did) anyways i took my ring back because i didn’t want to deal with it anymore, the ladies at the store are super rude and have zero customer service attention, i would never buy anything from this store specifically nor the...

Terrible customer service. Went in today trying to avoid traffic heading to the Barton Springs Kay location since this location was closer to us. We knew what wedding bands we wanted and let the lady behind the counter know but she responded with “wedding bands or engagement ring?” in a very condescending tone. We went over to the wedding bands but did not see the ones we were looking for. We had the code and when we let her know she seemed annoyed and grabbed her iPad. She plugged the number in and said “we don’t have it.” Didn’t offer us an opportunity to order it or look at other options. We asked if we could look at others options available and we just pointed at which ones we were interested. After 3 or 4 options, my partner and I felt very uncomfortable as it felt VERY forced. We left and decided to return to the Barton Spring location as we decided this location did not deserve...

This review is rather about the store managent/maintnance and not about the repair itself (hopefully time will tell the shop did a quality job). The show website says they are open until 8pm during the week. I got to the shop at 7:02pm to pick up my repair and to my biggest surprise the shop was already closed. There is a piece of paper on the door showing they are only open until 7pm. They wasted 1.5hr of my time in traffic for nothing as I had to return for the pick up the next day. The lady in the store said they requested the store management to change the web open hours multiple time with no sucess. This is disappointing, I was following the store website to make my pickup and I do not appreciate this kind of negligence. Hopefully the repair will hold, but customers of this shop deserve better communication, everybodys time is precious! Please correct web open hours to...