Julia's Gems & Jewelry — Local services in Royersford

EDIT(New Update): My fiance and her mom went back to Julia's and spoke to the Owner herself instead of the Bald Guy and she was able to work out something to give me a refund, just for the mounting. My fiance and her mom kept this from temporarily from me because I was still frustrated and had no awareness of them going back. I am considering modifying or deleting this review completely. Still processing. Based on the response from the owner I just want to reiterate the mounting is not something that my fiance asked for. I think the problem is, it seems is one person at Julia's is doing everything and she is taking on too much on her own. They can be more organized I heard, other Jeweler stores send actual pictures/video of what the design would like to seek approval first before. Here doesn't seem to case, its more of a sketch up which creates room for confusion and misinterpretation. But no one person can take that all on. In addition, the Bald guy is just terrible with customer service, I wish we had went to her first.

ORIGINAL: We are first time engaged, I wanted to throw a surprise engagement to my fiance. We went into Jeweler's Gems and initially they were friendly and the service seemed really well. They worked with my fiance to see what she wanted. They re-assured us that if anything is wrong with the Ring we can always take it back and get it to what she wanted. They seemed like good people and willing to help and service was good and affordable. The ring was ready last month, November for me to do the surprise engagement in dec.

The ring came out beautiful, diamond looked great My girl friend was happy and the surprise went well. The only thing that My fiance was taking aback by was that the diamond was put in horizontal and not vertical position, perpendicular to her finger. That took my fiance aback because she has sent videos to Julia that showcased the ring being vertical, and was very adamant that she wanted the orientation of her diamond on the ring, to be vertical. So we thought they can work with us on this change, given that My fiance didn't get what she wanted and in addition, given what they had told us I'm paraphrasing, "if anything is wrong with it, you can come back and work us on fixing a issue". The latter is why we wanted to work with them.

We talked to them about our concern yesterday and went into the store today and was quite taken aback by the treatment they were giving us. The bald guy seemed combative. I was surprised by this behavior based on their pass treatment of us. They seemed friendly and amicable, wanting to help before if anything was wrong. The lady that helped us before was in the back working and was quiet the whole time. It seemed like the bald guy, I guess handles situations like this. This seemed like a 180 degree turn and it made me frustrated that it didn't seem like they were willing to correct or fix an issue. Again, We had no problem with how the ring looked it turned beautiful, was great, the only concern was the placement of the diamond should be vertical and not horizontal. The guy did not seem open for fixing an issue and instead kept saying you had the ring for 2 months (not true we got the ring last month), and that it takes "this amount of work" (I'm paraphrasing) to get the ring repositioned/realigned to make the ring vertical and that they will charge us for this customization...He seemed very combative and avoiding of our concern, saying that its Christmas time and they got alot on their plate (which maybe true) can you all come back sometime in January and will deal with this later. It made me frustrated so frustrated that I took my fiance's ring and gave it back to them and said hey, you know what you get a free $6k we're going to find another place to do my girlfriend's ring.

We are deeply unsatisfied and shocked with their service, it all just seems...

Dear Julia,

How amazing is this creation?! Thank you, Julia, for this one-of-a-kind ring that you imagined and created for me.

I would like to share with your customers the story of my lovely new ring!

The stones in this ring were given to my father by his mother when he was proposing to my mom back in the early 1960s. He had them set and gave my mom the engagement ring (as seen in the photo below).

My mother passed it along to me recently and I decided that I would love to have the stones redesigned into a new setting since her original band was too thin for my fingers.

Julia met with us and sketched a couple of ideas to share with us about how to reuse the diamonds in a new setting that fit my needs. Of all the ideas, I chose the bezel setting because I work with my hands and wanted the stones to stay secure.

A few weeks later, we returned to see this gorgeous creation! We also took broken chains, solitary earrings, and silverware, which Julia assessed and deducted that value from the cost of my ring setting.

This ring serves as not only my engagement and wedding band, but also as a family heirloom. With Julia’s advice and expert workmanship, we have this priceless piece to admire and treasure.

Thank you, Julia!

Most...

I am a fan of supporting local business and after finding a local shop, I decided to visit Julia's, looking for something meaningful for our 30th anniversary, but my experience was unfortunately sad to say the least. I'm not usually one to write reviews, but after the way I was treated, I needed to just share.. The bald guy at the counter was dismissive from th start, making me feel as though my questions weren’t worth his time. When I shared that I was searching for something that represented our length of relationship, he immediately started pushing old "timeless" estate jewelry and wouldn't listen to what I had in mind. I spent maybe 15 minutes in the store trying to really give him & the older lady the benefit of the doubt and come up with something great. After her last smart comment that I really couldn't believe she said, I had enough and decided I'll take my business elsewhere. Who apparently annoyed her even more as she got huffy and said "So, you're not getting anything now?" She was just very rude and condescending towards me the entire time.

Customer service seems to be a rarity these days,...