Trading Post Depot — Local services in Spring City

I cannot stress enough how infuriated I am with this company and how they treated my mom.

My mom ordered a live edge wood countertop in mid MAY, and they gave her a delivery date of the end of JUNE. She sent in accurate dimensions of her countertop to make sure the piece would fit. However, by the Fourth of July and hearing basically no word from them, my mom kept having to call to get an update from them, until finally in mid JULY, they brought the piece over to be installed, only to have it not fit because they didn’t measure the piece using my mom’s correct dimensions. They offered to fix it by adding another piece of wood/resin for no extra cost or remake the piece, and said they would “make it a priority”. Well, their definition of “priority” is not giving any updates, leaving my mom confused and unanswered about what is happening to her countertop for weeks at a time, and then finally when pushed to the breaking point of it being SEPTEMBER and practically no word other than “we’re working on it”, and “we’re backed up”, etc., Mr. Ed decided to BLAME MY MOM for their errors, stating it was “her fault for picking the wrong size wood”, even though SHE GAVE HIM THE CORRECT DIMENSIONS AND THERE IS PHOTO PROOF, and then said “she should answer the phone when he calls and talk like humans”. A crazy request from him since one: he NEVER answered when she called or texted, and would leave her unanswered for weeks and then respond with excuses, and two: when he would call, it would be during the middle of the day when my mom works at school! This is also AFTER he said over a text “Just name the time and it will be delivered”, and my mom said to come this past Tuesday at 4pm. They decided NOT to show up, WITH NO WORD, and then after my mom had to call at 4:30 wondering where they were, he yelled at her, literally raising his voice, for expecting him to come at 4. They finally delivered it on Thursday night, both him and John very disrespectful to her, and almost left it uninstalled.

The piece is beautiful, however there are still errors that show it was clearly rushed at the end, such as bubbles and stain drips, as well as it is scratching at the lightest of weight being on it, like dishes. This would not be an issue, except for this FOUR THOUSAND DOLLAR piece was supposed to be done at the end of June, and the delivery date was September 5th. Even the late delivery would have possibly been okay, but the lack of communication, and then the utter disrespect toward my mom at the end is point blank inexcusable. Their excuse for being jerks was that my mom left them angry voicemails- well buddies, she was pushed to the breaking point by y'all due to your inability to simply update her and give her a realistic timeline. Shame on you both, and I will NEVER, EVER, recommend this...

I would definitely not recommend. started off with a great experience with Johanna, then drove to the store, confirmed the cost, picked a table to be custom made, said I was in no rush and would come back in 3-4 weeks to place the order and left. only to get a call later from the owner saying I am going to "pass" on your order. terrible way of doing business to deny a paying customer.

update: apparently this shop is sexist. And was not even up front about the real reason he "passed" on my proposed table...I had to find out the real reason after I posted my negative experience on FB. I made a joke that I would have to go behind my husband's back to purchase the table, he took that as I needed my husband's permission to buy the table...and refused to even speak to me about the table further until I returned with my husband. (Like I needed his approval) Terrible way of doing business, especially since no purchase had even been made, I was simply gathering info. There are plenty of people out there that make these tables. Whether I decide to bring my husband the next time or not, we will spend our...

Ed and Jon at the Trading Post Rustic Live Edge Table Depot brought my vision to life with how I wanted the bar top counter to look in my kitchen! They took the time to help me decide on what type of wood and into all the details on the design to make my bar countertop a showpiece! They really care about the customer and make sure you are happy with their beautiful custom work! As I know custom pieces take some time to create, I felt that they worked hard to get it to me in the desired time! I also was happy with the stools they crafted for me. Jon recommended the matching black legs, and I fell in love with the complete look. Quick and easy install! My kids are already enjoying the bar top eating and doing homework!!! Thanks again guys for caring about your customer as much as you care about your...