Crabtree Furniture Company — Local services in Russellville

We bought a couch and loveseat set that totaled about $2,200. About 3 months in, one of the recliners in the loveseat started to develop a lean so you couldn't sit up straight. We battled back and forth for a few months with Crabtree arguing that there was nothing wrong with it, although their delivery guys absolutely agreed with us that something was wrong. The lean got so bad that my wife couldn't sit in it because it made her back twist so much that it hurt. They finally replaced it after going back and forth and not returning our calls for about 3 months. Then just before our 1 year of ownership, the center seat of the couch had a seam that came apart. They came and picked up the cushion and had it for almost 2 weeks. We had to call them a number of times to figure out when we would get our cushion back and when we did it was just 9 very basic stitches, that I could've done myself, to "repair" it. Its about a month later and it's tearing open again in the same spot. I will never buy from here or recommend...

Just needed an appliance part. Wife called and was in the center they'd check for availability of the part and get right back. We'll, I ended up driving to the store where 3 folks were chit chatting in the center of the store with no customers and after showing them a picture of the part I need then I I got the part I needed that was hanging on a display rack just behind them. All things considered I got what I needed but their customer service was lacking a bit. Maybe if I was there to buy a fridge maybe everything would have been hunky dory. Anyway, my ice maker is making ice again with only the water...

My elderly parent's A/C and clothes washer both went out on the same day. I was stuck at the house while waiting for tradespeople to fix the A/C, but a phone call to Crabtree Furniture Company got everything taken care of washer-wise. Sherry asked all the right questions and matched me with a new appliance. She promised delivery, set up and removal. She took it in stride when I ended up asking to change the delivery time and even adjusted the price when removal wasn't needed. The delivery and set up were done the next day, and we're all happy. Shop local and...