KFC — Restaurant in Russellville

We called in an order. Drive the 12 miles to pick up the order. When we arrived we were told there was no such order. There was one young girl working the drive thru window. She was the most helpful of the three people working. The young lady that took our order over the phone never turned it in, when we arrived to find our order head not been filled, we had to go back thru or come in to place the order. We chose to come in. After a 25 minute wait the young girl we spoke with on the phone originally, informed us the lobby was closed as she watched her cell phone rather intently. When asked about the called in order sure said oh I forgot, lobby is closed. So we had to exit the building and go back to drive thru. The poor young girl working dive thru was in essence working the entire store by herself as the one young lady played on her phone and the third employee sat out side talking on his phone. Ultimately we received an order although it did not match our complete order. We just gave up and vowed no...

We tried the KFC in russellville twice in 1 week. First time we ordered a 3 piece chicken combo meal. When we got home and opened the box the chicken was burned. We still attempted to eat the meal due to not being able to other means of dinner. The food was so salty that you couldn't eat it without using a drink to wash it out of your mouth so the salt didn't burn your tongue. Very poor quality food. The second time we waited 20 minutes at the window for our food then the food was as cold as the drinks. When we asked for fresh fries that weren't cold we got back our food only for our fries to be dumped in the bottom of the bag with the empty boxes laying on top. Worst experience ever at this restaurant. Not to mention the bad attitudes of the staff. We won't be back anytime soon if ever. Poor management to allow this kind of things to happen at their restaurant. And we won't mention the 3 times in the last 2 months that we've been told they were out of chicken at a...

I’ve got multiple complaints. I’m really feed up & pissed!!!! #1). They never have any Extra Crispy available anytime I visit. There is going to be a 11 -15 minute wait if you want Extra Crispy. 2). I wanted Sweet Tea!!! When I got it it was yellow as piss water. I told her I didn’t want it she politely gave me a Pepsi instead.** The Sweet Tea is always like this every time I come here I told her that !!!!!! What the hell is wrong with the management!!!! It’s not rocket science to see that either you aren’t adding enough tea to the mix, or not boiling it enough!!!!! Why can’t this be corrected!!!!! 😡😤. #3). I had 2 coupons for a drum leg and a thigh. I asked if my wife could substitute the drumstick for another thigh. She said I could. Guess what my wife had when I got home? It wasn’t 2 Thighs as requested, but a Thigh and a Drumstick!!!!! How ridiculous can you...