Sonic Drive-In — Restaurant in Russellville

Play some mobile order for a simple slushy and the order was supposed to be ready by 11:09. One of the female car hoppers came out after I had finally pressed the button and said I’m still waiting on my mobile order after I had already checked in using the app and had been sitting directly in front of the window, where they can blatantly see my car They continue to ignore me then further I press the button again and they tell me that they don’t even see a mobile order, but on my screen earlier around 1108 it said specifically the car hop of the name Keehler was on the way out. He never showed up. Awful customer service! I just went ahead and my order was found only after I requested...

I really REALLY don't like being told 'I know, I know.' When I'm trying to make sure my order is correct. Taking an order is STILL customer service, even if you're not face-to-face with your customer.

Let me speak, then reassure me that you have the order correct, even though you can't find the appropriate button to enter it correctly. (It exists, more patient and polite employees find it regularly.)

The woman that took my order today should be glad I didn't get her name. I WOULD have reported her. The sad thing is, I think she may be a manager. This is the second time she's been rude to me, and I assume I'm not the only customer with...

I had ordered through the app when I got there the app didnt load the screen on the stall wasnt working so I couldnt tell them the stall # when I press the red button I waited over at least 20 minutes for my order by the end of this I had to press the button 2x to get my order and once my order come out it was completely wrong The girl that was obviously new didnt know how to address the situation so she went back inside and I continue to wait then a different girl came out with my melted ice cream all while at least 5 other Employees sit out at the picnic table in the back on their butts I know that that many people are not on...