Hannoush Jewelers — Local services in Rutland City

I am extremely disappointed and I would never purchase another piece of jewelry from Hannoush. I have been always kindly treated at the studio by Ellias and his staff or at least before the purchase. I wanted a custom made engagement ring and I brought in a couple of pictures with me to show what I exactly wanted. I was told that this is not going to be a problem but the result was totally shocking. There was no computer modeling or design and as much as I appreciate good craftsmanship, the ring was a total disaster! We agreed that I would pay for the diamond only and I paid $4000 for an uncertified 0.98 carat loose diamond while a GIA certified diamond with the same characteristics was slightly over $5500 at the time. Ellias told me that he was able to get it from a trusted source and save me some money by not purchasing a certified one ... that was such a LIE!!! I purchased another setting and they just mounted the diamond on top. It worked as a back up plan because I was supposed to fly out to Prague the next morning where my then-girlfriend and I got engaged. After an year or so, neither one of us was happy with a back up ring so we decided to remount it to a more suitable ring. We went to another jewelry and this is when things got very unpleasant. It turned out the diamond was off by at least two categories on all four "C" and not only that but the color instead of "G-I" was a TLB (top light brown) which doesn't even fall under the white diamonds category. I called Ellias to tell him what the problem is and he advise me to stop by a local Hannoush store for re-evaluation. I got the original receipt and I went to the main Hannoush store in Cincinnati, Ohio. The diamond was send directly to the owner of the Hannoush franchise (or least that was what I was told) and he came back with a buy-back offer of $1000. I couldn't even believe what I was hearing. The same diamond that I bought from them for $4000 was worth only $1000. I know that buy and sell prices are not equal but holding the original receipt for $4000 and being offered $1000 exceeded my wildest expectations. I refused to sell it back to them because I didn't want to allow them the opportunity to make another $3000 profit from something that turned out to be worth only 25% of its stated value. If this was a car, it would be called a lemon. But in this case, I called it a "Jew". I am not a racist and I have nothing against people from different races, color or religion. But their behavior is exactly what they are so famously known for all over the world - cheap, cheating and misleading. I know that I am never getting my money back but if I can help others and make them turn away and go elsewhere, I will feel...

Do not buy a ring from these people, i went in their as a first time buyer completely naive and they took complete advantage of the situation. I tried to return the ring in perfect condition, and KIM was more worried about her commission then doing the right thing, they could of talked to there higher ups and they could of taken the ring back, i would of even ate of the money some money, but instead they gave me a fake smile and said sorry. Do your self a favor and go to a pawn shop in New Hampshire or literally any where else then hanouish in rutland, you can get the same value at 10xs less price. You want me to take down this very truthful review? then do the right thing and take the ring back. A VERY...

While working at Sears, The 1st ring I had made , I brought it, 2 pair of diamond stud earrings IN TOTAL maybe .80 ct or .90 carat, Mr Hannoush listened to what I wanted made, which was yellow gold, with the 4 stones channel set, but an accent of white gold was used on the sides, a couple of months after I picked it up, Mr Hannoush was WEARING THE SAME RING I THOUGHT I DESIGNED