Rapid Towing & Road Service — Local services in Sacramento

After me and my two girls picked up my oldest daughter from school yesterday afternoon, we broke down on the side of the road. Well the middle of the street actually. An offcier was kind enough to push us to the curb. It was a lil scary and stressful b/cuz there was no warning sign on the sienna's end and it was hot. So I could'nt communicate to other with lights or brakes either. Good thing my sister in law was near by. Also, it is with a grateful spirit I share that my family had the best roadside service experience too. Of course I said a prayer too for calmness. I never have had this happen to before plus my three babies were with me. The response time was appreciated and impressive. Thanks to Naveed we have our lives as spoils- safe, sound. I have to sing my children's praises too. They cooporated very well during emergency. The companys tow truck arrived to scene within minutes of phone call with a sense of urgency. He wasknowledgable, reassuring and customer service...

⭐⭐⭐⭐⭐ HIGHLY RECOMMEND Rapid Road Service!! I needed my car towed from the Midas in West Sac to the dealership in Roseville and finding a towing company that wouldn't cost me an arm and leg was stressing me out. Thankfully, one of my coworkers suggested Rapid Road Service. The owner, Naveed, responded quickly and was available at the time I needed the tow. Furthermore, the price was VERY AFFORDABLE!! Naveed was extremely helpful, professional, and friendly! For a stressful situation, he definitely made it a little better with his genuine kindness; almost felt like family. I could tell he takes pride in his work and cares about making sure his customers are okay. If I ever need another tow,  Rapid Road Service is my...

Bad Customer Service *My Reply After Owner Response: After submitting a Roadside assistance from my insurance provider, I called to check on status. My Insurance provider directly forwarded my call to the towing company. Calls gets answered without no name. When ask for a name or who I am speaking with. She refused to give her name, rudely she tried to avoid that question. I ask her about 3 times before she hangup. I called again, to my insurance and was forwarded again this time no one was available. I called my insurance to get a ETA, and made sure my insurance knew about the bad customer service experience. I understand is Rapid but, there is also a level of proper customer service that...