46 Furniture Gallery & Mattress — Local services in Saddle Brook

Horrible!! I purchased a TV Stand and the Sales person/ Manager said it would be cheaper if take and build the item at home to save a $65 Assemble and delivery fee. I took the TV Stand home. Later that night when I opened the box it was missing multiple pieces and some of the drill holes where the nails were suppose to go were not there. I called the store the next day and spoke to the manager advised him what happened. Within 1 minute of explain what happened, he tried to sell me a higher priced item to pay the difference. I advised I just wanted the same item and them to just replace it. He was very quick with the double talk. He said if there's no missing parts, but defective parts, we can help. I advised him there were missing parts and defective pieces. He said it couldn't be. He asked which one is it? I advised again, BOTH! The Manager was quick to say they didn't have my original item and it will take 5 weeks to order the item. I advised this TV Stand was a gift. Again the Manager kept trying to selling me a higher priced item and me to pay the difference. He also said place the original item in the box and return it. But he couldn't take it that day. I said I will return it but I want a refund. He said they don't do refunds. I said it doesn't say that on his receipt. He laughed and said I'm telling you the policy. I advised the Manager I will contact my bank to dispute the charge. He said, he will win, he will win! Then he said your issue is you tried to put the item together yourself and couldn't do it and want us to fix your issue. I said your item that I purchased from your store had missing pieces and didn't have the proper drill holes to complete putting it together. I then said what if I opted to have the item put together in store and delivered, it wouldn't because it would be missing pieces and the proper drill holes. The manager said probably.

Bottom line, this business didn't want to address an item that they sold but wanted to push another item at a higher cost to me. Makes me wonder if this is the first time they've done this....

Great place and awesome staff. We went to 46 furniture looking for a mattress. Ramzi took care of us. We found a mattress and got a really great price. We actually went to a few other places and Ramzi was right. He told us the mattress he suggested was exactly what we were looking for and he was so correct. We purchased our mattress and it was delivered the same day. The delivery guys were also really nice. Thank you Ramzi and the rest of the staff for a...

I bought a nice mattress at this furniture store and a nice bed for my guest room, It was reasonably priced, and very good quality and I love it. The owner and customer service is very nice, they also delivered it on time and they assembled everything just right. I recommended a friend of mine. She bought a coffee table that she loves, and they also delivered it to her and assembled it and if I could give them more stars I would. I recommend...