Bow & Barrel Sportsmen Center — Local services in Saint Robert

As an avid shooter and a once-loyal customer, I have consistently brought friends and family from out of town to this establishment, always speaking highly of the facility and its staff—until yesterday, 29MAR2025. That was before I had the unfortunate pleasure of encountering Mr. Hot Shot, a self-important, phone-absorbed attendant who strutted around in a baseball cap adorned with a subdued U.S. flag and some version of an Army Combat Action Badge. I didn’t catch his name (nor do I care to), but rest assured, he left quite the impression—just not the kind any business should aspire to cultivate. On March 29, 2025, between 1810 and 1900, my wife and I finally carved out time for a long-overdue date night, a rare occasion after nearly a year of parenting without a break. Naturally, we chose to spend it at this range, excited for some quality time together. Upon arrival, we were greeted by a courteous and hardworking young lady who was juggling multiple customers with efficiency and professionalism. Seeing another employee—our dear Mr. Cool Guy—unoccupied behind the counter, we approached him instead. Unfortunately for us, he was far too engrossed in his phone to be bothered with such trivial matters as customer service. When he finally decided we were worthy of his attention, he informed us that all lanes were occupied. Fair enough. We politely explained our situation—limited time, long-awaited night out, eager to wait as long as it wasn’t excessive. IDs were handed over, waivers signed, and we took seats, anticipating a reasonable wait. Approximately forty-five minutes passed. Three lanes opened. Mr. Cool Guy, however, was far too busy entertaining two young female soldiers—likely privates or fresh-faced second lieutenants—to acknowledge our existence. Instead of doing his actual job, he chose to engage in some shameless posturing, tossing around remarks about how he’d be “grading” or “running the course they’d be attending next week.” A true man of priorities. I politely attempted to get his attention. He did not respond. He was in full army instructor mode. When he finally responded, it was a dismissive, indifferent remark about needing to “check if we were next in the shoot” before promptly finding anything else to do—particularly hovering around the only employee who was actually working. After enduring this neglect, my wife and I were left with no choice but to leave. We retrieved our IDs from the competent employee and departed, our evening ruined by the unprofessional behavior of Mr. Cool Guy. And that, unfortunately, is the lasting memory I will now share whenever friends or family ask about a good range in town. It takes a special kind of effort to be so dismissive and rude that two polite, tolerant customers decide to walk away entirely, but Mr. Swagless managed to rise—or rather, sink—to the occasion. His behavior not only ruined our long-awaited date night but also tarnished the reputation of this establishment in our eyes. I know for a fact decent customer service doesn’t require an MBA, just basic decency. But the overall experience at this range, particularly due to Mr. That One Guy's behavior, was far from decent. If you visit this range and spot him behind the counter, do yourself a favor: turn around and find a range that actually values...

Worst service ever. A few months back, I purchased a crossbow Target from them. I had had nothing but issues with it. I went back today to ask if they had issues with them. The store manager Crystal told me that her employee sold me the wrong type of target as it was not rated high Enough. She said this employee was fired due to multiple mistakes. After some talking I asked well since I wasted 75.00 due to false information from her archery employee, would she be willing to give me 10% off on a newer high end one. She said no, as the manager it’s not my responsibility to look over my employees shoulders to ensure they are selling the right product and putting out the right information from customers, absolutely not”. On the first occasion I purchased a scope and rifle. After we rang out I asked if they would bore sight it so I could take my son shooting. They stated they were too busy to do that, sorry…. So not to busy to take $600.00 from me, but to busy to provide customer care. Terrible place and I will never buy from...

Aside from multiple issues I know close personal friends have had with ffl and nfa items, I have a huge issue with the competence of the employees. Especially when I was told today that Aimpoint (you know the highest quality red dots available. The same that special forces have used for years) are lower quality than tru-glo. I understand if you are trying to push your products but to be this ignorant and uniformed while working at a gun store is unacceptable. Do better. Poor is a mindset.

Edit after owner reply. I said best red dot so don’t try to compare an Eotech or acog because anyone who understands optics knows those aren’t red dots. The other three you listed though, 2 are primarily pistol red dots or secondary red dots run as offsets etc. and the m68 IS LITERALLY AN AIMPOINT. That is what I was searching for and your incompetent staff tried to tell me they are junk. Tried telling me tru glo was better. Every time I’ve came in I’m met with this type of...