Williams-Sonoma — Local services in Salem

This may have been the worst customer service I've ever interacted with. Pathetic, particularly given the size and prestige of the parent company. Furniture delivery date lapsed several times, after multiple calls without any explanation, the product finally arrived - damaged. I am expected to re-package this huge item, as they simply do not offer replacement parts, and somehow bringing it to a shipping center. This is, in their minds, a clean and clear way to resolve the situation. All on my time and effort. Naturally, there is no route for leaving feedback to hold the company accountable so here we...

This is the worst on line company to order from and then try to return something. I sent back a counter top oven back on Dec. 26th and still 6 weeks later still can't get my credit card credited. I didn't even open the oven,orginal box. I have called customer service 5 times and they say it is in progress . Do not oder anything from William -Sonoma. Repeat stay away , Walmart will be a better choice!! Take your business somewhere else, I spent hours of my time on this matter and they could care less.My next step is to report them the state. Not...

The most underwhelming staff. I came in here NEEDING (not just wanting) to buy everything to stock my new home. I have nothing. Not one associate asked if my husband and I needed help, not even a “hello”. NOTHING. We were in the store nearly 30 minutes. I took photos of everything and I guess I will just order online. I hope the sales associates have a large savings account, because if William Sonoma sees that the store isn’t an asset, they will just close it and their piss-poor employees will be out a...