Food Lion — Local services in Salisbury

More recently i gave a review for this location via the site, with the survey information given on the receipt i figured it would grab the attention of the store personnel. Guessing it did not because my shopping experience on 3/12 solidified my choice to not shop this location during the early morning hours. I entered the store and went about getting the items i wanted. I encountered at least one employee, who smiled and was very polite. Upon reaching the checkout, i had a phone card to purchse so i extended it to my cashier to take and scan. She decided to use the hand scanner and after 3 failed attempts, she yanked the card from my hand and scanned it on the grocery scanner. She more or less flung the card back towards me. I did not say anything, my daughter who by the way, was with me on this trip, witness all of this. The cashier continued to scan and bag my items. I paid for my items and me and my daughter walked out. Once we were outside my daughter asked, "do you know that lady who waited on us?" I said, no. She asked, "then why was she so nasty and unprofessional towards us?" I said thats how she always treats me when I stop here. My daughter said, "that was not right she was really rude." She asked me was i going to do a survey for the store, i said no i will do a review. So again Annette, my cashier was very unprofessional, i do not know if she does not like to work the morning shift, but i will do all i can to avoid shopping this location if she is the only cashier available...

Rarely have cashiers and there will be 3 or 4 management types standing by self checkout watching and not offering to help even when you press the call button. This store has gone downhill and everytime I go in there I feel like I am being followed and treated rudely by managers. I am disabled and usually have a cane to help get around and when time to check out the managers just stand and watch me as I slowly process my sale. I have Never had one of them ask if I needed any assistance. I shop for groceries once a month when I get paid and my cart is typically overflowing. One would think they could see this and open a register and actually work. I was always taught when working retail that the number one way to prevent theft is Great Customer Service. Which means engaging with customers and asking If they need help finding things etc. And if you are suspecting them of stealing then you can easily ask if they need help finding something or if they found what they needed. And every employee can ask that when a customer is near. You don't have to suspect them of stealing, instead you and every employee spoke to a customer if you walked by one. Novel idea for employees to assist a customer. Who knows. Your sales might increase as well as customer...

I was shopping for just a few items, my granddaughter was with me. The workers were blocking the isle, the young lady was coming up at the end of isle and she saw the two of us. She let me walk by my granddaughter went to walk behind me and she cut her basket in front of her, that wasn’t all She then stopped would not let my 6 year old by so yes I turned around and asked her to let her by. She just stood there looking at me like ( she didn’t understand what I had asked her) so I was a little bit louder and told her that was rude to let her by. The three of the workers stood in front of the meats and no one could get by you had to go up an isle then down another to get around them. So I did ask for a manager to let her know what was going on. She said she was busy and would come talk to me , after waiting 18 minutes I finally left I have been back to the store but was treated so much better from other workers thank goodness the hav nice polite people...