Queen City Homestore — Local services in Salisbury

After checking at several appliance stores we were completely sold on Queen City in Salisbury. We met a terrific and highly knowledgeable sales person. Dennis explained all the details of several dishwashers we were considering purchasing and no other sales representative had given us so much detail. We purchased a Kitchen Aid and were very excited about our purchase. That purchase was on Monday, November 16 th. He checked the delivery schedule and it would be delivered on Saturday. November 21st. We received a call on Friday, November 20th that the installers would arrive between 2:00-6:00pm on the next day. Around 6:00 that evening after waiting all afternoon I called the Salisbury store and talked with Dennis. He checked the schedule and said the installers were still finishing up and we were next in the list. So we waited a little longer and then received a call from the team supervisor for the installers. He said they would not be coming on Saturday because they were 3 hours away. He assured us he would schedule us in on Monday and if that didn’t work he himself would load the dishwasher in his car and deliver it first thing Tuesday morning, November 24th. That was this morning and at 9:05 we had heard nothing from this guy whose name we did not get! I called Dennis and he was very concerned. He made some calls and got back with us. He assured us that the installers would be at our house on Wednesday, November, 25th and we would receive a call on Tuesday night giving us a time. It is 8:33 and still no call to schedule our installation in the morning. I will be going to bed at 9:00! I am deeply disappointed with your company. Mistakes happen, but a simple call from some honest soul would have made this so much more understandable! If we do no hear from someone tomorrow we plan to terminate our sales and request a refund. Honesty and customer service is extremely important from the top on down. Someone has...

Ordered a fridge for Christmas from a local big box home improvement store that ended in disaster and no fridge during the holidays. They damaged our old fridge when they removed it, then caused aesthetic damage to our walls and door jams while trying and then failing to get the new fridge in. They told us that there wouldn't be any way that they could send us something else untill at least the 11th of January. On a whim, we decided to try Queen City in Salisbury. When I arrived I was skeptical. It was located in a very aged strip mall and there weren't hardly any cars out front. From the looks of the dilapidated exterior I was certain that it was gonna end up being a complete waste of time. It looked like a tiny hole in the wall that had definitely seen better days. First impressions aren't always correct. Upon entering we were greeted warmly by knowledge personnel who showed us every fridge on display. I couldn't believe how many counter-depth options they had ON DISPLAY. They checked their stock availability and delivery options for 5 or six different ones before we decided on the one we wanted. It was the 23rd of December. They explained that it may not be delivered untill January 6th, but that they would put down "next day" just to see what happened. If the warehouse could do it, it would be approved. If not, we wouldn't see it until the 6th. All of that was fine with me. I went home thinking that I most likely wouldn't be able to cook my family a proper holiday meal, but at least we would get our fridge by the 6th. Low and behold, a Christmas Miracle! Our new fridge was delivered and installed the next day (December 24th!) by experienced appliance delivery specialists. We were so pleased with how knowledgeable and helpful their sales staff and delivery team have been that we will be recommending this tiny dilapidated hole in the wall to ALL of our friends and family! Thank you Queen City of...

As I share this I desire to split it into 2 sections. The sales experience and then the delivery experience. Our sales experience was very acceptable The sales rep knew his products and their availablity for delivery We discussed all of the pertinent details of the delivery where I talked about requiring it (refrigerator) had to delivered to a second floor location I also mentioned that we had a stair lift on the stairs involved but later this was forgotten by the sales rep involved. Delivery was arranged for the following Wednesday and to our suprise we were called on Monday and asked if delivery could be made the next day. We were delighted and of course accepted the change immediately. Our old refrigerator was sitting upstairs unusable. No refrigerator sure makes life difficult! When the delivery team arrived on Tuesday morning they brought the refrigeator into the house and then began to explain how they couldn't take it upstairs because they only used "forearm forklift" straps to deliver all products and the refrigeator had to be carried up the stairs in a straight up position and even if I removed the seat from the stairlift the ceiling was too low to accomplish the task. They would not use an appliance dolly and lean it over to carry it upstairs. Queen City sold us the old refrigerator and their delivery guys (Kenny and James) had no problem doing this when we built the house and bought all of my appliances from them. Since our initial purchase we have bought 5 other appliances from Queen City and all were delivered with no issues until now. I had to hire another crew to get the new refrigerator upstairs and get the old one downstairs and carted off. It is my belief that at a mininum Queen City owes me a refund of the haul off fee that I paid for in the orginal...