Crate & Barrel Warehouse — Local services in Salt Lake City

Worst delivery company with the laziest drivers. Driver came earlier than scheduled time and stated he knocked on my door and rang my doorbell multiple times and nobody answered. My motion detector cameras didn’t detect anything, neither did my dog and my Alexa normally notifies me which she didn’t. They showed me a picture “proof” that he came to my house. The picture was taken from the sidewalk a flight of stairs below my door and off to the side.

The customer service rep said if I can show proof they didn’t knock on my door they would have the driver turn around. I showed them proof via my doorbell camera notifications and they still refused to have their driver come back. Now I have to wait a week to reschedule for an item I’ve been waiting 2 months for

The customer service reps also hung up on me multiple times. I called crate and barrel and asked them to never deliver my items with this company again.

I live in a four story townhome so I figure the driver didn’t want to deal with it.

I hope they lose their partnership with crate and barrel. I pay too much for these items to have them delivered by people who don’t even care about...

If you order from crate and barrel, I recommend doing pick up. Saves some money and based off the reviews saves time and hassle. The only issue I had with pick up is I got a call to schedule an hour window to pick up my desk. When I called back, a different lady from the person who left a voicemail told me they don’t deal with crate and barrel and I had to contact them directly to sort out scheduling. She wasn’t the nicest about it either. So I was worried after seeing the reviews and after that phone call that I wouldn’t be able to pick it up.

The warehouse was easy to find, they had a little crate and barrel sign. we pulled to the side of the building and checked in. I wish I got the names of the staff that helped us cause they were great. The girl at the front desk was very friendly and checked us in fast. We waited at the garage for a little and the guy loaded up my desk into our truck. Very friendly guy and fast. We had a nice little conversation, signed off on the pick up, and were on our way. Anyway this is a long review to say I really suggest doing pick up rather than delivery based on...

Nothing I have bought from Crate and Barrel has lasted more than a year. I bought a white, canvas laundry bag and the handle immediately separated from the body the first time I hoisted it up. An expensive linen duvet cover has lost nearly all the buttons because of cheap, crappy thread, one of them even shattered on contact with the floor one day when putting the duvet on the bed. Not even a year after buying higher end pillowcases one of them ripped a huge hole after wearing down rapidly in the wash. I bought a spatula with a wood handle and a silicon top and after about six months of excellent care it's gone wobbly and is about to separate. A really nice looking serving spoon with copper coated handle and white silicon top deteriorated in a matter of months with the entire copper coating peeling off even though I took care to wash it by hand and never put it in the dishwasher (even though directions say it can be put in the dishwasher). DO NOT BUY from C&B, their products are only made to look nice and you will be replacing them...